SME - Azure DevOps, Terraform

HCLTech; Lucknow; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

HCL Technologies Limited is seeking a skilled Cloud Infrastructure Engineer to drive on-time resolution of escalated incidents in Azure environments using Terraform and IaC. You will mentor peers, maintain SOPs, and ensure robust change plans with best practices.

The role requires strong Azure IaaS/PaaS and Kubernetes knowledge, plus sharp analytical skills for root-cause and trend analyses. You will engage with customers to translate feedback into operational improvements and reports for

Formación

• Understanding of Infrastructure as Code (IaC) principles.
• Hands-on experience with Terraform.
• Proficiency in Azure IaaS/PaaS and Kubernetes.
• Strong analytical skills for root cause and trend analyses.
• Effective communication and presentation skills for business stakeholders.
• Familiarity with ITIL or similar incident management frameworks.

Responsabilidades

• Ensure on-time resolution and quality compliance of escalated incidents in Azure environments using IaC and Terraform.
• Mentor team members in best practices for Azure IaaS, PaaS and Kubernetes; prepare SOPs and documentation.
• Validate change order implementation plans and ensure human error compliance in Terraform configurations and Azure management.
• Engage in customer meetings to address concerns and gather feedback on Azure services.
• Conduct root cause and trend analyses and provide actionable insights through reports for stakeholders.

Conocimientos

Infrastructure as Code

Terraform

Azure IaaS/PaaS

Kubernetes

Root Cause Analysis

Stakeholder Communication

ITIL

Herramientas

Terraform

Azure Kubernetes Service

Descripción del empleo

Requisition ID190626-Posted11/06/2026

Key Responsibilities

• 1. Ensure On-Time Resolution And Quality Compliance Of Escalated Incidents By Utilizing Iac And Terraform Within Azure Environments, Adhering To Agreed Service Level Agreements (Slas).
• 2. Mentor Team Members And Administrators In Best Practices For Azure Iaas, Paas, And Kubernetes, While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation For Operational Processes.
• 3. Validate Change Order Implementation Plans And Ensure Human Error Compliance By Applying Best Practices In Terraform Configurations And Azure Infrastructure Management.
• 4. Actively Engage In Customer Meetings To Address Concerns And Gather Feedback, Leveraging Knowledge Of Azure Services To Enhance Customer Satisfaction.
• 5. Conduct Root Cause Analysis And Trend Analysis To Validate Findings And Provide Insights Through Reports, Facilitating Informed Decision-Making For Key Business Stakeholders.

Skill Requirements

• 1. Strong Understanding Of Infrastructure As Code (Iac) Principles And Hands-On Experience With Terraform.
• 2. Proficient In Azure Services Including Iaas, Paas, And Kubernetes.
• 3. Excellent Analytical Skills With The Ability To Perform Root Cause And Trend Analyses.
• 4. Effective Communication And Presentation Skills To Liaise With Business Stakeholders.
• 5. Familiarity With Itil Or Similar Frameworks For Incident Management And Service Delivery.

Other Requirements

• 1. Certification In Azure Solutions Architect Or Terraform Associate Is Optional But Valuable.
• 2. Itil Foundation Certification Is Recommended.