SeniorAdministrator - Microsoft Azure - IaaS, Azure Kubernetes Service

HCLTech; NTR; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

HCL Technologies Limited in India is seeking a Sr. IaaS Administrator to enhance Azure-based infrastructure operations. You will deliver advanced technical support, perform root cause analysis, and implement proactive security and compliance measures.

The role emphasizes collaboration with cross-functional teams, knowledge-base contributions, and maintaining high service quality while meeting regulatory requirements and SLAs.

Qualifications

• Proficiency in IaaS on Azure and Terraform/IaC.
• Solid understanding of Azure Kubernetes, Azure PaaS/IaaS.
• Strong analytical and troubleshooting skills in a support environment.
• Excellent communication and collaboration skills in a team setting.
• Familiarity with regulatory compliance and quality standards in technical support.

Responsibilities

• Provide advanced technical support for complex incidents using Azure IaaS and Terraform.
• Collaborate with cross-functional teams to resolve tickets within SLAs and maintain security posture.
• Contribute to knowledge base updates and onboard new analysts.
• Adhere to quality standards and regulatory requirements in delivering support.
• Drive customer satisfaction by achieving first-call resolution and minimizing case reopenings.

Skills

IaaS on Azure

Terraform/IaC

Azure Kubernetes Service

Azure PaaS/IaaS

Communication & Collaboration

Job description

Requisition ID190031-Posted11/05/2026

The Sr. IaaS Administrator plays a crucial role in enhancing operational efficiency and customer satisfaction by delivering advanced technical support and troubleshooting for Azure-based infrastructure. This role focuses on root cause analysis and proactive solutions, ensuring a robust security posture while adhering to quality standards and regulatory requirements.

Key Responsibilities

1. Provide Advanced Technical Support For Complex Incidents By Utilizing Azure Iaas And Terraform, Performing Root Cause Analysis, And Implementing Solutions To Resolve Technical And Security Issues Efficiently.
2. Collaborate With Cross-Functional Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture.
3. Contribute To Knowledge Base Updates And Management, Facilitating The Onboarding Of Newcomers And Coaching Analysts To Enhance Team Capabilities And Service Quality.
4. Adhere To Quality Standards And Regulatory Requirements While Delivering Support, Ensuring Compliance With Company Policies.
5. Drive Customer Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Preventing Case Reopens, Thereby Mitigating Security Threats Effectively.

Skill Requirements

1. Proficiency In Iaas On Azure And Infrastructure As Code (Iac) Using Terraform.
2. Solid Understanding Of Azure Kubernetes And Windows Azure Paas/Iaas.
3. Strong Analytical And Troubleshooting Skills In A Support Environment.
4. Excellent Communication And Collaboration Skills To Work Effectively In A Team-Oriented Setting.
5. Familiarity With Regulatory Compliance And Quality Standards In Technical Support.

Other Requirements

1. Optional But Valuable Certifications: Microsoft Certified: Azure Administrator Associate, Hashicorp Certified: Terraform Associate