SLA and Availability Management Analyst

DigitalXNode; Pune City; On-site; INR 6,00,000 - 10,00,000; Full time

Job summary

An established industry player is seeking a skilled SLA and Availability Management Analyst to enhance service performance and availability. This role involves ensuring adherence to SLAs, optimizing IT services, and analyzing performance data to drive improvements. You will collaborate with teams to minimize disruptions and assess future capacity needs. Join a dynamic team in Pune and contribute to cutting-edge projects in a supportive environment that values your expertise and offers potential for career growth.

Benefits

Competitive salary and benefits package

Opportunity to work on cutting-edge projects

Collaborative and supportive work environment

Potential for career growth and development

Qualifications

• 6+ years of experience in SLA and availability management.
• Strong familiarity with ITIL best practices and frameworks.

Responsibilities

• Ensure adherence to SLAs and KPIs for customers.
• Monitor and optimize IT services for high performance.

Skills

SLA Management

Availability Management

Data Analysis

Communication Skills

Problem-Solving Skills

Education

Bachelor's Degree in IT or related field

Tools

ServiceNow

PowerBI

Excel

Job description

Join to apply for the SLA and Availability Management Analyst role at DigitalXNode

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Join to apply for the SLA and Availability Management Analyst role at DigitalXNode

About The Role

A leading global financial services firm is seeking a skilled SLA and Availability Management Analyst to join their dynamic team in Pune.

Key Responsibilities

• SLA Management: Ensure adherence to SLAs and KPIs for internal and external customers.
• Availability Management: Monitor and optimize IT services to achieve high availability and performance.
• Process Improvement: Define, implement, and continuously improve SLA and availability management processes.
• Data Analysis: Analyze service performance data to identify trends, bottlenecks, and opportunities for improvement.
• Reporting: Generate comprehensive reports on service availability, performance, and SLA adherence.
• Incident Management: Collaborate with incident management teams to minimize service disruptions and restore services quickly.
• Capacity Planning: Assess future capacity needs to ensure optimal performance and availability.

Qualifications And Experience

• 6+ years of experience in SLA and availability management
• Strong familiarity with ITIL best practices and frameworks
• Proficiency in ITSM tools, particularly ServiceNow
• Advanced skills in data analysis and reporting tools (PowerBI, Excel)
• Excellent communication and problem-solving skills
• Capacity to function both alone and collaboratively
• Knowledge of infrastructure components (servers, networks, storage)
• Experience in capacity planning and performance tuning

What We Offer

• Competitive salary and benefits package
• Opportunity to work on cutting-edge projects
• A collaborative and supportive work environment
• Potential for career growth and development

Join a Global Leader

This is an exciting opportunity to contribute to the success of a global financial institution. If you are passionate about ensuring high service availability and performance, we encourage you to apply.

Please apply online. The DigitalXNode evaluation team will review your profile, and if selected, will contact you. We will keep your data in our repository for potential future opportunities.

Additional Details

• Technology: IT
• Job Type: Full Time
• Job Location: Pune
• Work Mode: Hybrid
• Experience: 3 Years
• Work Shift: UK

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• IT Services and IT Consulting