Skyread Digital Looking for at Chennai, Tamil Nadu

Skyread Digital; Chennai District; On-site; INR 5,00,000 - 6,25,000; Full time

Job summary

A technology services company is seeking a Technical Support Officer in Chennai. The role involves troubleshooting technical issues and providing customer support. Ideal candidates should have a degree in computer science, strong problem-solving skills, and proficiency with various operating systems. Benefits include a provident fund and work from home options.

Benefits

Provident Fund

Work from home

Qualifications

• Degree in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in relevant operating systems.
• Experience with remote desktop applications and help desk software.

Responsibilities

• Identify hardware and software solutions.
• Troubleshoot technical issues.
• Diagnose and repair faults.
• Provide timely customer feedback.
• Support the roll-out of new applications.

Skills

Problem-solving skills

Interpersonal skills

Attention to detail

Communication skills

Education

Degree in computer science or information technology

Tools

Windows

Linux

Mac OS

Help desk software

Remote desktop applications

Job description

We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Overview

We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Technical Support Responsibilities

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Technical Support Requirements

• Degree in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication

Job Types: Full-time, Regular / Permanent

Salary: ₹500,000.00 – ₹625,000.00 per year

Benefits

• Provident Fund
• Work from home

Day range:

Shift:

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Technical support: 1 year (Required)
• total work: 1 year (Required)

Language: