Site Reliability Engineering Manager (OpenSearch)

NetApp, Inc.; Bengaluru; Hybrid; INR 1,600,000 - 2,100,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

NetApp is seeking a Technical Operations Manager to lead the TechOps team for Instaclustr in India. You will manage cloud-hosted OpenSearch and Apache Kafka clusters, drive incident response, and collaborate with product, development, and customer success teams to ensure reliability and performance.

The role is based in Bengaluru with a hybrid work model and requires 8+ years in TechOps, strong English communication, and leadership experience to guide the team through complex operational tasks.

Qualifications

• 8+ years of overall experience in TechOps or related field.
• Proven experience in a Technical Lead capacity with progression toward a Technical Manager role.
• Excellent written and spoken English for customer interactions.
• Experience as Major Incident Manager.
• Track record of managing teams in challenging environments and maintaining morale.
• Previous system administration and/or programming experience is preferred.
• Strong multitasking ability.

Responsibilities

• Lead a team of engineers to deliver high-quality customer service.
• Manage fleet of cloud-hosted OpenSearch and Kafka clusters.
• Oversee incident response and major incident management.
• Coordinate with Product Management, Development Teams and Customer Success.
• Ensure SLA adherence and timely responses to customers.
• Plan and manage cluster migrations and fleetwide upgrades.
• Roster shifts and participate in Level-3 on-call rotation.
• Provide training to team members and customers.

Skills

Technical Leadership

Team Management

Incident Management

Customer Facing Communication

Multi-tasking

Problem Solving

Tools

OpenSearch

Apache Kafka

Cloud Platforms

Job description

Job Summary

NetApp is looking for Technical Operations Manager to join our growing NetApp Instaclustr team in India. NetApp's Instaclustr offering provides open source as-a-service company, delivering reliability at scale. We manage cutting edge open-source technologies (OpenSearch, Kafka, Cassandra, Kafka, PostgreSQL, Valkey, Postgres, ClickHouse and Cadence) for our customers around the world.

NetApp Instaclustr makes it easy for our customers to run powerful open-source applications at the highest levels of scale. We have developed a platform that takes care of the whole lifecycle: provisioning infrastructure, installing applications and, most importantly, keeping the applications running reliably in production. Since being founded in 2013, Instaclustr has grown strongly, with over 300 customers worldwide, and over 30,000 nodes under management.

Our Technical Operations Engineers are the frontline team keeping our large fleet of cloud-hosted open-source clusters up and running. Your work will ensure the security, reliability and performance of world-class systems and databases. You will collaborate with our customers' technical teams, from globally recognised companies in the gaming, banking and logistics industry sectors, ranging from big multinationals to emerging start-ups.[

Job Requirements

As TechOps Manager, you will be a leader in our TechOps team who maintain and support our large fleet of cloud-hosted Apache OpenSearch and Kafka open-source technology clusters. Every day will raise interesting and challenging problems ranging across many different areas such as fleet management, customer support, incident response and team development. Based from our Bangalore,office, you will be working closely with other teams, including Product Management, Development Teams and Customer Success to help drive and shape the way we support our customers.

Duties and Activities:

• Maintain an understanding of our product offerings (OpenSearch and Apache Kafka) as well as working knowledge of Instaclustr systems.
• Lead a team of talented engineers to deliver a very high quality of customer service and outcome. Including performance reviews and other people management activities.
• Reviewing the teams work demands and support requests daily, prioritizing them and ensuring timely responses are provided to the customer
• Ensuring that customer issues are responded to within SLA timeframes through staff training, ongoing queue management, allocation of appropriate resources.
• Project management of major operational tasks such as cluster migrations and fleetwide upgrades. This includes resource allocation and scheduling.
• Participate customer calls in different geographies related to the management of major operations
• Be aware of conflicting fleetwide operations and manage these appropriately to eliminate risk (e.g. fleet upgrades targeted to clusters under migration).
• Ensuring that defined processes and procedures are adhered to.
• Manage Shift Rostering
• Participate in our Level 3 on-call roster (Major Incident Manager) which includes rotating weekend coverage and contribute to post incident activities.
• Provide training to new team members and customers in TechOps operational procedures, and ensure these processes are adhered to.
• Be a proactive, reliable and supportive member of the TechOps team.
• Identify and drive the implementation of opportunities to continuously improve TechOps activities through the development and
• Maintenance of tools and procedures and/or working closely with the product engineering team.

Education

• We require you to have the right skills and maintain professional qualifications for the role covering:
• Proven experience in a Technical Lead capacity, with a clear interest in pursuing a Technical Manager career path, or recent experience in a Technical Manager role. Should have 8+ years of overall experience.
• Exceptional ability to communicate clearly and professionally in written and verbal English is essential as this role will involve customer interaction.
• Ability to perform the role as Major Incident Manager
• Demonstrated excellent experience with managing teams in challenging environments and take measures to keep the team morale high, drive positive work culture
• Previous system administration and/or programming experience is preferred
• Demonstrated ability to multitask, this is a critical attribute to have in this role

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment-you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support- rather than replace human decision-making.