Site Reliability Engineer I

Zafin; Thiruvananthapuram; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salaries

Annual bonus potential

Generous paid time off

Paid volunteering days

Wellness benefits

Professional growth opportunities

Job summary

Zafin is seeking a Cloud Site Reliability Engineer I to manage and enhance our cloud infrastructure in Thiruvananthapuram, India. The ideal candidate will have extensive experience in cloud operations, with over 8 years in similar roles. Responsibilities include resolving complex technical issues and optimizing system reliability. We offer competitive salaries, annual bonuses, and generous paid time off. Join us in shaping the future of banking with innovative solutions.

Qualifications

• 8+ years of experience in cloud support or operations.
• Demonstrated experience in designing and scaling container orchestration systems.
• Proven leadership in managing automated deployment pipelines.

Responsibilities

• Manage resolution of complex technical issues.
• Design enhancements for system reliability.
• Conduct Root Cause Analysis for high-severity incidents.
• Represent organization in client escalation calls.
• Optimize cloud infrastructure performance and costs.
• Mentor and coach junior engineers.

Skills

Cloud technologies mastery

Container orchestration systems (AKS, OpenShift)

Azure DevOps

Incident management

Advanced scripting (PowerShell, Python)

Database management (Postgres)

Education

Bachelor’s degree in Computer Science or Engineering

Master’s degree preferred

Tools

Azure Insights

Grafana

ServiceNow (ITSM tools)

Job description

About the Role

The world’s top banks use Zafin’s integrated platform to drive transformative customer value. Powered by an innovative AI‑powered architecture, Zafin’s platform seamlessly unifies data from across the enterprise to accelerate product and pricing innovation, automate deal management and billing, and create personalized customer offerings that drive expansion and loyalty.

Zafin empowers banks to drive sustainable growth, strengthen their market position, and define the future of banking centered around customer value.

Zafin is seeking a Cloud Site ReliabilityEngineer I (CSRE I) to lead strategic initiatives in ensuring the reliability, scalability, and performance of our cloud infrastructure and applications. This advanced role require mastery in cloud technologies, strategic planning, and incident management to drive innovative solutions and operational excellence.

Key Responsibilities

• Manage the resolution of complex technical issues involving Zafin’s products and Azure cloud environment.
• Design and implement strategic operational enhancements to improve resiliency and system reliability.
• Conduct in-depth Root Cause Analysis (RCA) for high‑severity incidents and drive initiatives to reduce error recurrence.
• Represent the organization in external client escalation calls, providing expert guidance and solutions.
• Optimize cloud infrastructure for high performance, scalability, and cost‑effectiveness.
• Provide thought leadership in managing and scaling container orchestration platforms such as AKS and OpenShift.
• Oversee the implementation of advanced monitoring solutions and integrate predictive analytics for proactive issue resolution.
• Develop and execute automation strategies to streamline operational workflows and incident responses.
• Create and maintain comprehensive documentation of cloud architectures, processes, and incident management strategies.
• Mentor and coach junior engineers, fostering a culture of continuous learning and innovation.
• Drive strategic initiatives, collaborating with cross‑functional teams to achieve organizational objectives.

Qualifications

• Bachelor’s degree in computer science, Engineering, or a related field (Master’s degree preferred).
• 8+ years of experience in cloud support, operations, or a related role.
• Demonstrated experience in designing and scaling container orchestration systems like AKS or OpenShift.
• Proven leadership in managing automated deployment pipelines, including Azure DevOps.
• Mastery in enterprise monitoring platforms (e.g., Azure Insights, Grafana) and predictive analytics tools.
• Advanced scripting skills with PowerShell, Python, or similar languages.
• Extensive experience in incident management and defining SLAs for global production environments.
• In‑depth knowledge of database management, particularly Postgres.

Preferred Qualifications

• Advanced certifications in cloud platforms (e.g., Azure Solutions Architect Expert).
• Experience with ITSM tools and processes (e.g., ServiceNow).
• Comprehensive understanding of security and compliance in cloud environments.

Soft Skills

• Exceptional analytical and problem‑solving abilities.
• Strong leadership and mentoring skills.
• Advanced communication and collaboration capabilities.
• Visionary approach to operational innovation and strategic planning.

What’s in it for you

We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement.

Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.