Site Reliability Engineer (Bilingual SRE)

PayPay; India; Hybrid; INR 3,000,000 - 5,200,000; Full time

Benefits offered by this job

Hybrid Workstyle

VISA sponsor + Relocation support

Paid leave and holidays

Job summary

PayPay is seeking a Site Reliability Engineer (Bilingual SRE) to join our hybrid team in India. You will enhance observability, reliability, and scalability across microservices deployed on Kubernetes and AWS.

The role requires strong coding in Python/Java/Go, experience with incident response and RCA, and English plus Japanese language skills. You will collaborate with cross-functional teams to deliver high-availability services.

Qualifications

• Experience troubleshooting, tuning microservice architectures on Kubernetes and AWS in production.
• 5+ years in software development with strong fundamentals in data structures and algorithms.
• Strong observability and incident management skills; code challenges may be included.
• Excellent communication; English and Japanese language ability is required.

Responsibilities

• Analyze technologies and develop monitoring/notification tools to improve observability.
• Ensure system stability by validating failure scenarios and reducing MTTR.
• Improve performance with focus on high availability, scalability and resilience.
• Integrate telemetry and alerting platforms to track reliability.
• Adopt industry best practices for deployment and configuration management.
• Document knowledge to ensure smooth cross-team information flow.
• Stay current with trends and advocate for valuable technologies in products.
• Participate in incident management, perform RCA, and share lessons learned.

Skills

Kubernetes

AWS

Python

Java

Go

Observability

Problem solving

Communication

English & Japanese

Tools

CloudWatch

VictoriaMetrics

Prometheus

Nginx

CloudFront

Terraform

CloudFormation

Snowflake

Sigma

TiDB/RDS/NoSQL

Job description

Site Reliability Engineer (Bilingual SRE)

Hybrid

PayPay is a FinTech company that has grown to over 75M (as of August 2026) users since its launch in 2018. Our team is hugely diverse with members from over 50 different countries.

OUR VISION IS UNLIMITED_

We dare to believe that we do not need a clear vision to create a future beyond our imagination. PayPay will always stay true to our roots and realize a vision (future) that no one else can imagine by constantly taking risks and challenging ourselves. With this mindset, you will be presented with new and exciting opportunities on a daily basis and have the opportunity to grow and reach new dimensions that you could never have imagined. We are looking for people who can embrace this challenge, refresh the product at breakneck speed and promote PayPay with professionalism and passion.
Please note that you cannot apply or be selected in parallel with PayPay Corporation, PayPay Card Corporation and PayPay Securities Corporation.

At PayPay, we’re constantly working on improving our systems and processes to support PayPay’s exponential growth. As an SRE at PayPay, we strive towards ensuring high availability and top-level performance so that our users can have flawless and reliable service exceeding expectations.
Considering PayPay’s growth, we are looking for experienced SREs who can deliver insights into system bottlenecks and ensure system reliability and scalability, while increasing the number of services that our company offers.
We are looking for individuals who can bring informed and unique viewpoints, enjoy collaborating with a cross-functional team and are actively pushing boundaries to develop reliable and scalable solutions and positive user experiences.

Key Responsibilities

• Analyze current technologies used in the company and develop monitoring and notification tools to improve observability and visibility.
• Ensure system stability by pre-emptively verifying failure scenarios and implement solutions to reduce MTTR
• Develop solutions to improve system performance with a focus on high availability, scalability and resilience
• Integrate telemetry and alerting platforms to track and improve reliability of systems
• Implement industry best practices for system development, configuration management and system deployment
• Ensure seamless flow of information between teams by documenting knowledge gained
• Be up to date on modern technologies and trends to advocate for inclusion within products if they add value
• Participate in incident management including troubleshooting production issues, driving root cause analysis (RCA) and actively sharing lessons learned to improve system reliability and internal knowledge.

Qualifications

• Experience troubleshooting, tuning high performance microservice architectures running on Kubernetes and AWS in highly available production environments.
• 5+ years experience in software development in Python, Java, Go, etc with strong fundamentals in data structures, algorithms, problem solving and complexity analysis.
  *During the selection process, you will have a coding challenge.
• Curious and proactive in finding performance bottlenecks, scalability and resilience problem areas and addressing them.
• Experience with observability tools and gathering data.
• Database knowledge such as RDS, NoSQL, distributed TiDB, etc.
• Excellent communication skills, collaborative and getting things done attitude.
• Enjoy taking up a challenge and driving it to conclusion.
• Ability to verbally communicate in both English and Japanese.

Preferred Qualifications

• Container image management and optimization.
• Experience in large distributed system architecture and capacity planning.
• Understanding of IaC, automation tools, terraform, cloud formation, etc.
• Background in SRE/DevOps concepts and implementation.
• Experience in managing monitoring tools like CloudWatch, VictoriaMetrics, Prometheus and reporting with Snowflake and Sigma.
• In depth knowledge of web technologies such as CloudFront, Nginx, etc.
• Experience in designing, implementing or maintaining disaster recovery strategies and multi-region architecture to ensure high availability, resilience, and business continuity across critical systems.
• Business proficiency level in both English and Japanese.
• Hybrid Workstyle
  You will be expected to work in the office, in alignment with organizational guidelines and team objectives.
• In principle, 9:00am-5:45pm + 1h break (actual working hours: 7h45m + 1h break)

Holidays

Every Sat/Sun/National holidays (In Japan)/New Year's break/Company-designated Special days

Paid leave

• Annual leave (up to 14 days in the first year, granted proportionally according to the month of employment. Can be used from the date of hire)
• Personal leave (5 days each year, granted proportionally according to the month of employment）
  PayPay's own special paid leave system, which can be used to attend to illnesses, injuries, hospital visits, etc., of the employee, family members, pets, etc.
• Annual salary paid in 12 installments (monthly)
• Based on skills, experience, and abilities
• Reviewed once a year
• Late overtime allowance
  Payroll payment can be changed to digital salary payment “PayPay Paycheck” for an amount set by you
• Social Insurance (health insurance, employee pension, employment insurance and compensation insurance)
• 401K
• Translation/Interpretation support
• VISA sponsor + Relocation support