Site Reliability Engineer

Nice; Pune District; On-site; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

NiCE-FLEX hybrid model

Job summary

NiCE is seeking a Senior Site Reliability Engineer to support large enterprise software deployments, ensuring reliability and real-time insights from massive data streams. You will collaborate with cross-functional teams to enhance services, automate operations, and improve fault-tolerance across systems.

The ideal candidate has 6–8 years in SRE/DevOps, strong programming skills (Python/Go/.NET) and hands-on cloud/IaC experience with AWS, Terraform, and Kubernetes.

Qualifications

• 4+ years of programming/scripting experience in Go, Python, .NET/C#, or Node.
• Bachelor’s degree in computer science, engineering, or related field (or equivalent).
• 6-8 years in a similar Site Reliability/DevOps role focusing on automation and reliability.
• Proficient in at least one language (Python/Go/Java/C#) and scripting (Bash/PowerShell).
• Deep understanding of AWS and cloud services; experience with IaC tools.

Responsibilities

• Monitor production environments and maintain system health across large deployments.
• Build and operate software and systems to manage platform infrastructure.
• Improve reliability, quality and time-to-market of software solutions.
• Analyze performance metrics and optimize systems and services.
• Provide operational support for distributed applications and services.
• Collaborate with development teams on testing and release procedures.
• Participate in design, capacity planning, and platform management.
• Automate services to improve efficiency and reliability.
• Balance feature speed with reliability through defined SLAs.

Skills

Go

Python

.NET/C#

Node.js

Education

Bachelor's degree in computer science, engineering, or related field

Tools

CloudFormation

Terraform

Jenkins

GitLab CI/CD

CircleCI

Docker

Kubernetes

Prometheus

Grafana

ELK stack

CloudWatch

AWS

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

NiCE is looking for a Senior Site Reliability Engineer. Candidates will work supporting large complex enterprise software clients including applications, servers, SQL, network and must have excellent problem-solving skills. As we expand our customer deployments, we are currently seeking an experienced SRE to deliver insights from massive scale data in real time. Specifically, we are searching for someone who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross‑functional team to develop real‑world solutions and positive user experiences at every interaction.

How will you make an impact?

• Run the production environment by monitoring availability and taking a holistic view of system health
• Build software and systems to manage platform infrastructure and applications
• Improve reliability, quality, and time‑to‑market of our suite of software solutions
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
• Provide primary operational support and engineering for multiple large distributed software applications
• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well‑defined service level objectives

Have you got what it takes?

• 4+ years programming/scripting experience with any of the following: Go, Python, .Net (C#), Node
• Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience).
• 6-8 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability.
• Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and experience with scripting languages (e.g., Bash, PowerShell).
• Deep understanding of cloud computing platforms (e.g., AWS), the working and reliability constraints of some of the prominent services (e.g., EC2, ECS, Lambda, DynamoDB etc)
• Experience with infrastructure as code tools such as CloudFormation, Terraform.
• Deep understanding of CI/CD concepts and experience with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI.
• Strong knowledge of containerization technologies (e.g., Docker, Kubernetes) and microservices architecture.
• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch).
• Excellent problem‑solving skills and the ability to troubleshoot complex issues in distributed systems.
• Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication in a cross‑functional team setup.

You will have an advantage if you also have:

Kubernetes + certification, Grafana, AWS, Azure, DevOps experience.

Enjoy NiCE‑FLEX!

At NiCE, we work according to the NiCE‑FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face‑to‑face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

NiCE is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.