Site Reliability Engineer

Sophos; India; Remote; INR 8,00,000 - 12,00,000; Full time

Job summary

A cybersecurity firm is seeking an IT Operations Specialist to manage critical operational systems within a cloud environment. The role requires strong AWS expertise and experience in incident response. This position operates in a remote-first model while supporting millions of customers globally. Candidates with proven skills in Linux, troubleshooting, and CI/CD practices are encouraged to apply.

Benefits

Remote-first working model

Diversity and inclusion networks

Global wellbeing days

Qualifications

• Experience with cloud-based Linux environments.
• Familiarity with DevOps practices.
• Strong communication skills.

Responsibilities

• Manage operational systems critical to customers.
• Monitor infrastructure and propose improvements.
• Provide incident response and coordination.

Skills

Command line configuration

Troubleshooting

AWS

CI/CD pipelines

Database knowledge

Monitoring tools

Bash and python scripting

Tools

AWS EC2

Terraform

Job description

About Us

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’s complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other everyday and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

Central Operations is responsible for delivering the infrastructure to provide customer facing systems and cloud services to Sophos customers. The job role requires skill with Linux, cloud computing, automation, CI/CD pipelines, containerized environments and incident management response.

What you will do

• Carry personal responsibility for high quality changes to a live IT/SaaS infrastructure
• Manage key operational systems on which millions of customers depend
• Create estimates and work plans then deliver according to those plans in an agile manner
• Participate in a weekday/weekend on-call rotation
• Occasionally carry out changes outside of normal working hours
• Monitor existing infrastructure, identify areas of weakness and propose improvements
• Take corrective action, as a first point of contact, to resolve incidents escalated from Technical Support, IT and development communities and escalate where appropriate
• Provide incident response and coordination, ensuring issue resolution and helping coordinate multiple resources
• Publish software updates as required meeting product release schedules, monitoring load on infrastructure and support, taking corrective action where possible and flagging issues with management
• Providing out-of-hours emergency support

What you will bring

• Command line configuration and troubleshooting in a cloud-based Linux environment
• Troubleshooting/Support/problem management experience
• Familiarity with software development and/or DevOps practices
• Hands on technical knowledge with Amazon Web services (AWS)
• Knowledge of AWS services including EC2, ECS, EKS, IAM, CloudWatch, SQS, SNS, SSM, S3 and Secrets Manager
• Knowledge of CI/CD pipelines such as Jenkins / GitHub Actions or equivalent
• Experience with Infrastructure-as-Code tools with Terraform or equivalent
• Familiarity with Database(s) e.g. MySQL, PostgreSQL, RDS, Mongo NoSQL
• Monitoring and Alerting Tools such as PagerDuty, Datadog, CloudWatch, Logz.io or equivalent
• Experience with Bash and python scripting
• IP networking - LAN & WAN
• Strong communication skills both verbally and in writing
• Knowledge of malware/spam/network threats (preferred)
• Ability to interface with Senior Leaders
• Comfortable working in a detailed driven environment
• Familiarity with GenAI tools such as GitHub CoPilot, Cursor
• Exposure to compliance frameworks (SOC2, FedRamp, etc.)
• Familiarity with AI tools and technologies

#LI-Remote

#B2

Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don’t check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don’t let a checklist hold you back – we encourage you to apply.

What\u2019s Great About Sophos?

· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.

· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

· Employee-led diversity and inclusion networks that build community and provide education and advocacy

· Annual charity and fundraising initiatives and volunteer days for employees to support local communities

· Global employee sustainability initiatives to reduce our environmental footprint

· Global fitness and trivia competitions to keep our bodies and minds sharp

· Global wellbeing days for employees to relax and recharge

· Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy.