Site Reliability Engineer

Skyhigh Security, LLC; India; Hybrid; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Retirement Plans

Medical, Dental and Vision Coverage

Paid Time Off

Paid Parental Leave

Support for Community Involvement

Job summary

Skyhigh Security, LLC is seeking a Site Reliability Engineer to maintain a high-availability production environment, monitor systems, and drive improvements. The role bridges operations and engineering, focusing on incident response, automation, and deployment pipelines.

You will work across a hybrid setup with global teams, contributing to proactive reliability, performance tuning, and secure, scalable infrastructure.

Qualifications

• Bachelor’s degree with 4-6 years of hands-on experience in SRE, DevOps, or Linux Systems Engineering.

Responsibilities

• Keep Production Running: Own Incident, Problem, and Change Management to maintain high availability across cloud-native infrastructure.
• Drive Major Incident Response & PIRs: Lead live troubleshooting during major outages and produce PIRs/RCA reports.
• Cut Alert Noise & Toil: Tune alerts and dashboards to reduce noise and improve performance insights.
• Build Internal Tooling & AI Automation: Write Python/Go scripts and develop AI-enabled workflows for automation.
• Own Runbooks & SOPs: Create and maintain clear runbooks for on-call and automated tooling.
• Security & Maintenance: Coordinate maintenance windows and patching across environments.
• On-Call Rotation: Participate in a global, follow-the-sun on-call rotation.

Skills

Incident management

AWS core services

Kubernetes (EKS)

Linux admin

Web servers

Observability

CI/CD tooling

Python/Go scripting

LLM APIs

Troubleshooting

Education

Bachelor's degree

Tools

Ansible

Salt

Jenkins

Harness

ArgoCD

Terraform

CloudWatch

OpenSearch/ELK

Nginx

Job description

Job Title: Site Reliability Engineer

About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced cloud company and a leader in data security. Our mission is to protect the world’s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.

Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Aylesbury, Bengaluru, Frisco, Milpitas, Paderborn, Sydney, Tokyo and more, our employees are the heart and soul of our company.

Skyhigh Security is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, offering the flexibility and freedom you desire in your work environment, along with the tools to reach your potential. From our employee recognition program, to our team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.

Follow us on LinkedIn and Twitter @SkyhighSecurity.

Role Overview

The Site Reliability Engineer at Skyhigh Security will be responsible for maintaining the production environment with high availability, monitor it and troubleshoot operational issues. Also, acting as a bridge between Ops and Engineering, Product management, you will represent the customer point of view to continue driving enhancements to our products and uptime. SREs are responsible for managing and improving the operational aspects of systems, such as monitoring, alerting, incident response, and vendor interactions.

Key Responsibilities

• Keep Production Running: Own Incident, Problem, and Change Management to maintain high availability across our cloud-native security infrastructure (SSE/CASB) and global POPs.
• Drive Major Incident Response & PIRs: Lead live troubleshooting during major outages, coordinate across engineering teams to restore service fast, and write thorough Post-Incident Reviews (PIRs) / RCAs to prevent repeat issues.
• Cut Alert Noise & Toil: Dig into metrics, logs, and dashboards to spot trends, tune noisy alerts, find performance bottlenecks, and build self-healing automation.
• Build Internal Tooling & AI Automation: Write code (Python/Go) and build AI-assisted workflows and agents to automate repetitive operational tasks, incident triage, and diagnostics.
• Own Runbooks & SOPs: Write, test, and maintain clear Standard Operating Procedures and runbooks so both on-call engineers and automated tooling have accurate playbooks.
• Security & Maintenance: Coordinate planned maintenance windows, production change rollouts, and routine vulnerability patching across commercial and regulated environments.
• On-Call Rotation: Participate in a global, follow-the-sun on-call rotation every few weeks to support our 24x7 production environment.

Qualifications

• Experience & Education: Bachelor’s degree with 4-6 years of hands-on experience in SRE, DevOps, or Linux Systems Engineering.
• Cloud & Containers: Solid working knowledge of AWS core services and experience running containerized workloads on Kubernetes (EKS).
• Linux & Web Infrastructure: Strong Linux systems administration skills and practical experience managing web/proxy servers (Nginx, Apache, Tomcat).
• Observability & Incident Tools: Hands-on experience setting up dashboards, queries, and alerts using Prometheus, Grafana, OpenSearch/ELK, CloudWatch, and PagerDuty.
• CI/CD & Configuration Management: Day-to-day experience with GitHub, configuration management (Ansible or Salt), and deployment pipelines (Jenkins, Harness, ArgoCD, or GitHub Actions).
• Networking Fundamentals: Solid grasp of core networking concepts including TCP/IP, UDP, DNS, proxies, and load balancing.
• Coding & Automation: Ability to write clean scripts and automations in Python or Go. Experience with Infrastructure as Code (Terraform or CloudFormation).
• AI & LLM: Strong interest or practical experience working with LLM APIs, Agentic AI, or tool integrations (like MCP) to solve operational problems.
• Troubleshooting Mindset: A methodical approach to debugging complex distributed systems, paired with clear written communication for incident timelines and RCA documentation.

Good to Have

• Hands-on network administration or troubleshooting experience in cloud or hybrid environments.
• Working knowledge of SQL and NoSQL data stores (Postgres, Redis, Cassandra, Couchbase, CrateDB).
• Familiarity with workflow orchestration engines like Temporal, Cadence, AWS Step Functions, or Airflow.
• Experience using secrets management tools like HashiCorpVault.
• Prior background in the Cloud Security (SSE, CASB, SWG, DLP) domains.

Company Benefits and Perks

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.