Site Reliability Developer 1

Vena Solutions; India; On-site; INR 1,278,000 - 1,729,000; Full time

Job summary

Vena Solutions in Indore is seeking a Site Reliability Engineer to join the SaaS Technology and Operations team. You will help build scalable, resilient services and improve observability, stability, and security of Vena’s SaaS platform.

As a Site Reliability Developer 1 you will be the first line of contact, work with IaC and automation tools, and collaborate with cross-functional teams in an agile environment to meet SLAs and drive continuous improvement.

Qualifications

• Bachelor's degree in computer science, software engineering or equivalent.
• 2+ years in an IT Operations, DevOps, SRE or software engineering role.
• Experience with cloud services (AWS and Azure) and a developing-level of knowledge with the management and setup of cloud infrastructure.

Responsibilities

• Support ITIL processes, including Incident management, request management, problem management and change management.
• Define and document runbooks and standard operating procedures.
• Field operational requests from our Application Support team and other internal stakeholders
• Triage and solve issues within defined SLA’s to ensure an excellent customer experience and to unblock other development and support teams
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Identify and troubleshoot problems, investigate root causes, and champion fixes across the organization.
• Work with infrastructure-as-Code (IaC) with a focus on continuous improvement.
• Collaborate with cross-functional team members on features and implementation within an agile environment.
• Report on SLAs and performance metrics as part of the Operations function.
• Participate in on-call rotation.

Skills

Cloud computing (AWS)

SRE

Python

Observability

ITIL processes

Education

Bachelor’s degree in Computer Science or related field

Tools

Terraform

Ansible

Docker

CI/CD pipelines

Kubernetes

Job description

This role will be working out of our Indore office 5 days a week.

Vena is looking for an SRE to join our SaaS Technology and Operations (STO) team. This role is a match for you if you love building highly scalable, resilient, and automated services.We are an innovative team which aims to provide exceptional customer experience by leveraging best-in-class automation and orchestration practices for Vena's SaaS platform. As a Site Reliability Developer 1, you will be part of the first level of contact into the STO team, focusing on improving the observability, scalability, stability and security of Vena’s SaaS platform.

Department: SaaS Operations
Employment Type: Full Time
Location: India - Resident - Indore
Workplace type: Onsite
Reporting To: Rajendra Sharma

How You'll Make an Impact

• Support key ITIL processes, including Incident management, request management, problem management and change management.
• Define and document runbooks and standard operating procedures.
• Field operational requests from our Application Support team and other internal stakeholders
• Triage and solve issues within defined SLA’s to ensure an excellent customer experience and to unblock other development and support teams
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Identify and troubleshoot problems, investigate root causes, and champion fixes across the organization.
• Work with infrastructure-as-Code (IaC) with a focus on continuous improvement.
• Collaborate with cross-functional team members on features and implementation within an agile environment.
• Report on SLAs and performance metrics as part of the Operations function.
• Participate in on-call rotation.

What we use:

• A modern AWS cloud infrastructure managed through infrastructure-as-code (Terraform), configuration-as-code (Ansible), and CI/CD (Jenkins)
• RDS MySQL, Redshift, Redshift Spectrum, MongoDB, and Elasticsearch
• Kinesis, SQS, and RabbitMQ
• DevOps tools written in Python
• Back-end applications written using Java, Dropwizard, Spring Boot, and Hibernate
• Front-end applications written using TypeScript, JavaScript, React (Context Api and Hooks), and Redux
• Monitoring with DataDog, and CloudWatch

We'd Love to See

• Bachelor’s degree in computer science, Software engineering or equivalent experience
• 2+ years of experience in an IT Operational, DevOps, SRE, or Software Engineering role.
• Experience with cloud computing (AWS and Azure) services and a developing-level of knowledge with the management and setup of cloud infrastructure.
• You can write code - in any language. You have implemented your work in a production environment and can back it up with examples.
• Experience with tools and platforms such as: Ansible, Build/Release Pipelines, Docker, Github, Terraform etc.
• Developing-level of knowledge with distributed systems in the cloud using observability and telemetry for oversight of code deployments and service level objectives (SLOs).
• Developing experience with the operational aspects of software systems using telemetry, centralized logging, and alerting with tools such as: CloudWatch, Datadog, Prometheus, etc.

Base salary range 1,278,319 - 1,729,490 INR

*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.

About Vena Solutions

At Vena, we’re reimagining how businesses plan and grow: powered by data, collaboration, and innovation

Headquartered in Toronto with a global reach, we help finance teams work smarter using the tools they already love (yes, we’re talking about Excel!). Trusted by over 1,800 organizations and 150,000+ users every day, Vena Solutions brings clarity to complexity.

We're a people led company that leads with our CORE values (Customer Trust, One Team, Respect & Authenticity and Execution Excellence) and are driven by our mission

We’re growing fast, thinking big, and having fun along the way. The future of finance is being built here, and we’d love for you to be part of it

Why Choose Us:

Compensation

We offer competitive and comprehensive total rewards packages that we review yearly to stay ahead of the market! Transparency is key, we keep you in the loop on how we design our comp programs. Build your future with our Employee Stock Option Program, Retirement Savings, Support & 401k Matching Programs.

Personal Growth & Learning

Level up your skills with Vena! We support your journey with education subsidies, professional development programs, and learning opportunities to help you grow your career and reach your goals. Your future is bright and we’re here to invest in it!

Health & Wellness

Your well-being = our priority! Great health & dental plans, wellness sessions (virtual & in-person), Employee Assistance Program (EAP), and a free Headspace subscription to support your mental health.

Global Reach

Vena is everywhere you are! With offices in Toronto, London, and Indore, as well as team members across the United States, EMEA and beyond, we're a truly global company. Collaborate with colleagues around the world and bring diverse ideas to life: no passport required!

Time Off

Recharge with generous leave options - perfect for vacation, wellness, personal time, parental support, volunteering, and more.

Flexibility

We embrace a flexible culture that supports different ways of working, depending on the role and location. While some of our teams enjoy hybrid arrangements, others thrive in-office or remotely. With modern workspaces in Toronto, Indore, and London, we offer inspiring environments when you need them - and the freedom to work in ways that work best for you and your team.

AI-Powered Innovation

At Vena, we don’t just keep up, we're leading the way! We empower team members at every level to actively explore AI best practices, identify meaningful opportunities to apply AI in their work, and champion innovative solutions that drive impact. By fostering a culture of curiosity, innovation, and responsible use, we’re building a future where AI enhances how we work, think, and lead. From automating workflows to enhancing insights, AI is woven into everything we do. While every hiring decision is made by people, we may use AI to support application review.

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* Vacancy Disclosure: Unless otherwise stated, all job postings on our careers site are for existing vacancies. Where explicitly stated, certain postings may be for anticipated vacancies that we expect to open in the near future.