Site Operations Manager, AMZL (Last Mile) - South

Amazon Jobs; Bengaluru; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

A leading global e-commerce company is seeking experienced leaders in Operations Management, focusing on Transportation. Responsibilities include understanding business challenges, developing metrics, and leading process improvements. Ideal candidates need strong analytical skills and at least 3 years of management experience. The company promotes an inclusive culture enabling Amazonians to deliver exceptional results.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• 1+ years of performance metrics, process improvement or lean techniques experience.

Responsibilities

• Quickly understand the business issues and challenges of Transportation operations.
• Map business requirements, understand business process, study and analyze workflows.
• Develop and report performance metrics, executive updates, forecasting, budgeting, and analysis.

Job description

Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys.

Amazon has great opportunities for experienced leaders wishing to pursue a career in Operations Management. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams.

Role and Responsibilities:

We are looking for experienced candidates who can start providing leadership to our Transportation team. Typical responsibilities will include:

• Quickly understand the business issues and challenges of Transportation operations; identify strengths/weaknesses and suggest areas for improvement
• Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications
• Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience
• Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems
• Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.

Additional responsibilities may include:

• Developing standard operating procedures
• Direct accountability for setting and meeting operational goals, strategic planning and forecasting
• Leading a team of business analysts, program managers or area managers
• Leading process improvements

Demonstrated Abilities:

We are looking for smart and analytical people, who are passionate about operations, to join the Operations team at Amazon India. Ideal candidates for this program are expected to leverage their strong analytical skills, communication, and think big.

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.