Singapore P&B - Retail

WTW; Mumbai Suburban; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A leading consulting firm in Mumbai is seeking candidates to manage KPIs and ensure compliance with internal and external regulations. The ideal candidate will have strong communication skills in English, be adept at learning new systems, and possess attention to detail to improve processes. This role requires effective relationship management and collaboration with stakeholders. Minimum tenure of 6 months in the current role is required.

Qualifications

• Effective communication with stakeholders in English.
• Ability to learn and adapt to new processes.
• Understanding escalation procedures for effective communication.
• Identifying process gaps and suggesting solutions.

Responsibilities

• Deliver according to set KPIs and standards.
• Participate in team huddles and support initiatives.
• Maintain effective relationships with internal and external stakeholders.
• Ensure compliance with regulations and procedures.

Skills

Clear business English communication

Adaptability

Attention to detail

Proficiency in MS Office Applications

Understanding of insurance industry

Job description

KPI Management

• Deliver as per the KPI's defined for the role. To always maintain set SLA Accuracy/quality, TAT
  standards prescribed by the Business Unit. Manage workload/ volumes and delivery expectations as
  per business requirement
• Develop a sound understanding of the business process.
• Update work tracker and time tracking tools accurately and on real time basis.
• Complete ad-hoc tasks as directed by Line Manager.
• Ensure adherence to compliance and operate within the guidelines of internal and external regulators.
• Ensure that all statutory and company procedures are followed while processing work to protect
  clients, colleagues, and the business interests of the company.

Operations Management/Operational Effectiveness

• Participate and contribute to team huddles.
• Proactively support key initiatives that have been delivered to implement change.
• To ensure any feedback (including breach/errors) found in the process is informed to the team
  Manager instantly.
• Participate and contribute to team huddles.

Relationship management

• Ensure ongoing, effective relationships with stakeholders (Internal/external)
• Share timely updates or conduct training for any system updates or changes
• Proactively support key initiatives that have been delivered to implement change.
• To ensure any feedback (including breach/errors) found in the process is informed to the team/Manager instantly.
• Planning and Organizing
• Action Oriented
• Cognitive Ability (Problem solving, Attention to detail)
• Client Focus (for External stakeholders) and Collaboration (for Internal stakeholders)
• Adaptability

Qualifications

Skills

• Use of clear business English to enable effective direct communication (Verbal/Written) with stakeholders.
• Adapt to change and learn new processes and systems.
• Achieve results through a clear understanding of escalation procedure and effective business communications route and approach.
• Aware and be able to understand about the insurance industry and accounting principles.
• Have an eye for detail to understand to identify process gaps and suggest workable solutions to mitigate the same.
• Proficiency of MS Office Applications
• Ability to analyse and suggest solutions to improve metrics and client service

Eligibility Criteria:

• Latest Performance Rating: 2|3 or above
• Not on written warning for behaviour or performance within the last 12 months

Minimum tenure of 6 months in the current role and 24 months in the current business