Siemens Digital Industries Software Looking for Senior IT Service Provider Performance Manager [...]

Siemens Digital Industries Software; Pune City; On-site; INR 8,00,000 - 15,00,000; Full time

Job summary

An innovative firm is seeking an experienced Provider Manager to enhance relationships with IT service providers and drive cloud initiatives. In this pivotal role, you will oversee performance management and governance of providers, ensuring adherence to SLAs and contractual obligations. This position offers a unique opportunity to work within a global team, fostering best practices and optimizing service delivery. If you're a proactive leader with a strong background in IT provider management and a passion for excellence, this role is perfect for you. Join a dynamic environment that values diversity and promotes professional growth, all while making a significant impact on the organization’s journey to the cloud.

Benefits

Remote working flexibility

Attractive remuneration package

Learning & Development opportunities

Creche allowance for mothers

Share matching programs

Respectful Workplace

Speak up Culture

Leave days for parents

Qualifications

• Strong background in IT provider management and performance management.
• Experience in service level management and escalation management.
• Fluent in English with negotiation skills.

Responsibilities

• Develop and supervise performance management of IT providers.
• Implement governance and performance management frameworks.
• Manage escalations and disputes regarding provider performance.

Skills

IT provider management

Performance management

Governance

Service level management

Cloud migration

Cybersecurity

ITIL

Agile methodologies

Contract management

Intercultural communication

Education

Bachelor's degree in IT or related field

Certifications in ITIL or Agile

Tools

ERP systems

Salesforce

Low code platforms

Portal technologies

MS Azure

AWS

Job description

We are looking for an experienced Provider Manager to help build the relationship with our supplier partners and drive our journey to the cloud. Candidates should have experience in managing the performance of providers delivering Application Managed Services in an IT organization.

Candidates are further expected to help the organization develop its provider management best practices. Our focus is on performance management and provider governance to guarantee best quality services to our customers.

This position is reporting to the Head of Operational Provider Management 2 and will work in a global team with colleagues in the Americas, Europe, and Asia. This position will require occasional travel, including international travel.

What part will you play?

1. Develop and supervise performance management of our major IT providers, based on contractual obligations and customer expectations for projects, application management and development services covering the full range from on-premise to SaaS.
2. Implement our provider governance and performance management framework for contracts with IT providers and manage the continuous monitoring of providers’ performance, SLA adherence and obligations. Promote continuous optimization and transparency in order to support best-in-class service delivery.
3. Set up and manage periodic performance management boards on department and unit level, to manage the relationship with external IT service providers from a commercial, performance and contractual perspective.
4. Manage escalations and disputes regarding provider performance and contractual obligations, as well as financial clarifications. Oversee provider compliance with IT service management requirements and initiate improvement and innovation plans with providers.
5. Liaise with provider and Siemens senior management, Siemens service management, provider service delivery management, supply chain and legal functions.
6. Further develop and mature provider management best practices.
7. Act as a mentor and coach to the provider management team and further develop the skills of the international team. Act as coach to service management for general sourcing and provider management topics.
8. Manage large and strategic tenders as a project manager or support as a subject matter expert.

What you need to make real what matters

1. Strong background in IT provider management, especially performance management, escalation management, and governance.
2. Experience in service level management, e.g., definition, implementation, and monitoring, as well as service-credit handling.
3. IT domain know-how like e.g., ERP system consolidation (e.g., cloud migration, carve-in, carve out), salesforce, low code platforms, portal technologies, cybersecurity, hyper scalers like MS Azure, AWS, etc.
4. Self-driven, result-oriented, able to work independently based on targets, proactive team player, strong decision-making skills.
5. Entrepreneurial thinking and ability to develop and consider business cases and to manage financial impacts and related risks.
6. Able to motivate and lead people with or without formal authority, e.g. in project environment.
7. Fluent English, with the ability to negotiate contractual clauses.
8. Knowledge and experience with IT service management, service delivery, ITIL, IT project management, Agile methodologies (e.g., Scrum), IT providers & market, and respective methodologies. Respective certifications are a plus.
9. Experience in tendering and tender management and/or other sourcing activities. Contract management knowledge is a plus.
10. International experience with global projects and collaboration with intercultural teams, preferably 5 years in international environment.
11. Effective communicator, good interpersonal relationship skills in an international and intercultural environment including mediation skills, influencer, strong analytical skills, track record in problem-solving and managing escalations.

What we offer

1. Speak up Culture.
2. Respectful Workplace.
3. Being part of a global work environment.
4. Remote working and remote living flexibility.
5. Attractive remuneration package.
6. Excellent recognition tools providing spot awards.
7. Learning & Development opportunities for both personal and professional growth.
8. Leave days for parents and a variety of flexible working models that allow time off for yourself and your family.
9. Creche allowance for mothers.
10. Share matching programs to become a shareholder of Siemens AG.

Find more benefits here.

Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.

As Siemens, we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receiving applications from candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.

Siemens is dedicated to quality, equality, and valuing diversity and we welcome applications that reflect the diversity of the communities within which we work.

We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role.

Please find more information from our website:
https://new.siemens.com/tr/tr.html

Contact

If you need more information please don’t hesitate to contact us.

[phone]

https://new.siemens.com/tr/tr/genel/iletisim.html

[e-mail]

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Job Family: Information Technology

Req ID: 363426