Siebel Developer – Offshore (India)

Fulcrum Digital; Mumbai; Remote; INR 1,600,000 - 2,600,000; Full time

Job summary

Fulcrum Digital is seeking an experienced Siebel Developer for its offshore engineering team in India. The role demands deep Siebel expertise, strong ownership of deliverables, and a daily 3–4 hour overlap with US Eastern Time for standups and handoffs.

Responsibilities include designing and configuring Siebel CRM, enhancing Loyalty modules, building integrations via Siebel EAI and REST APIs, and managing data loads with EIM. You will collaborate with the onsite team to ensure timely releases.

Qualifications

• 5+ years of hands-on Siebel CRM development.
• 2+ years on Siebel IP 2017 or later.
• Strong Siebel Tools configuration, eScript, workflow and business service skills.
• Siebel Open UI customization; Siebel EAI/web services and EIM migration.
• Solid SQL and PL/SQL on Oracle; understanding of Siebel server architecture.
• Full SDLC experience (unit testing, code review, deployment); Agile/Scrum with Jira and Confluence.
• Strong written and spoken English; able to work independently across time zones.

Responsibilities

• Design, configure and develop Siebel CRM using Siebel Tools (BCs, BOs, applets, views, screens, links, picklists, LOVs).
• Configure and enhance Siebel Loyalty: Loyalty Engine, programs, tiers, promotions, accrual and redemption, member management.
• Develop and support integrations: Siebel EAI, integration objects, data maps, SOAP/REST web services, Siebel REST API, EAI queues.
• Build and support EIM jobs and data loads; troubleshoot data quality and performance.
• Configure Assignment Manager, State Models, Runtime Events, Personalization, Audit Trail, workflow policies and Task UI as needed.
• Perform repository and migration activities using ADM/Migration Application and workspaces.
• Troubleshoot production defects using Siebel logs, SQL tracing and Server Manager; provide L2/L3 support, including on-call rotation.
• Write and tune SQL on the Siebel data model (Oracle).
• Coordinate daily with the onsite team for clarifications, code reviews and release handoffs.

Skills

Siebel CRM development

Siebel IP 2017+

Siebel Tools

eScript

SQL/PLSQL

Agile/Scrum

English communication

On-call support

Tools

Siebel Tools

Siebel EAI

Siebel Open UI

Oracle SQL

Oracle SOA

MuleSoft

Boomi

Docker

Kubernetes

Job description

An experienced Siebel Developer in the offshore engineering team in India. The role needs deep Siebel expertise, strong ownership of deliverables, and a daily 3–4 hour overlap with US Eastern Time for standups and handoffs.

Key Responsibilities

• Design, configure and develop Siebel CRM using Siebel Tools (BCs, BOs, applets, views, screens, links, picklists, LOVs).
  
• Configure and enhance Siebel Loyalty: Loyalty Engine, programs, tiers, promotions, accrual and redemption, member management.
  
• Develop and support integrations: Siebel EAI, integration objects, data maps, SOAP/REST web services, Siebel REST API, EAI queues.
  
• Build and support EIM jobs and data loads; troubleshoot data quality and performance.
  
• Configure Assignment Manager, State Models, Runtime Events, Personalization, Audit Trail, workflow policies and Task UI as needed.
  
• Perform repository and migration activities using ADM/Migration Application and workspaces.
  
• Troubleshoot production defects using Siebel logs, SQL tracing and Server Manager; provide L2/L3 support, including on-call rotation.
  
• Write and tune SQL on the Siebel data model (Oracle).
  
• Coordinate daily with the onsite team for clarifications, code reviews and release handoffs.
  

Required

• 5+ years of hands-on Siebel CRM development, including 2+ years on Siebel IP 2017 or later.
  
• Hands-on Siebel Loyalty experience.
  
• Strong Siebel Tools configuration, eScript, workflow and business service skills.
  
• Siebel Open UI customization; Siebel EAI/web services (inbound and outbound) and EIM migration.
  
• Solid SQL and PL/SQL on Oracle; understanding of Siebel server architecture.
  
• Full SDLC experience (unit testing, code review, deployment); Agile/Scrum with Jira and Confluence.
  
• Strong written and spoken English; able to work independently across time zones.
  

Preferred

• Siebel upgrades or migrations to the latest Innovation Packs.
  
• Siebel call center or sales/service modules.
  
• Travel, hospitality, airline or cruise industry experience.
  
• Siebel on OCI, Docker or Kubernetes.
  
• Middleware (Oracle SOA, MuleSoft, Boomi); Shell or Python scripting for build and deployment; Oracle Siebel certification.