Shopalyst - Customer Success Manager

Ekta Gupta; Bengaluru; On-site; INR 12,00,000 - 18,00,000; Full time

Job summary

An innovative firm is seeking a dynamic leader to head their customer success team. This role focuses on enabling clients to adopt data-driven marketing at scale, ensuring high service delivery and customer satisfaction. With a strong emphasis on stakeholder management, analytical skills, and team building, you will play a crucial role in shaping the future of digital marketing strategies. Join a company that empowers over 500 brands across multiple continents, providing a platform that merges data and AI for impactful marketing solutions. If you thrive in a fast-paced environment and have a passion for customer success, this opportunity is perfect for you.

Qualifications

• 10+ years in Business Operations for Digital Marketing or media.
• Strong stakeholder and client management experience.

Responsibilities

• Manage service delivery and ensure customer satisfaction.
• Analyze data trends and client performance.
• Build and manage the operations team.

Skills

Stakeholder Management

Client Management

Analytical Skills

Team Management

Communication Skills

Job description

About Shopalyst:

Shopalyst offers a Discovery Commerce platform for digital marketers. Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products they love. More than 500 marquee brands leverage our SaaS platform for data driven marketing and sales in 30 countries across Asia, Europe and Americas. We have offices in Fremont CA, Bangalore, and Trivandrum. Our company is backed by Kalaari Capital.

Job brief :

You will be heading our customer success team who helps our customers adopt data-driven marketing at scale.

Responsibilities :

- Manage service delivery and customer satisfaction (KPI : Responsiveness and Quality of Response)

- Analyze data trends and client performance

- Build and Manage the operations team

- Provide input for product management and engineering teams

Qualifications :

- Minimum of 10 years of relevant experience in Business Operations for a Digital Marketing agency, or media company.

- Experience in stakeholder and client management.

- Excellent communication, analytical and influencing skills.

- Ability to build and manage a team of associates

- Ability to work and succeed in a dynamic, quickly-changing environment.