Shipping Agent

Tata Consultancy Services; Pune City; On-site; INR 300,000 - 600,000; Full time

Job summary

An established industry player is seeking a detail-oriented Talent Acquisition Specialist to manage shipping documentation with precision. This role involves ensuring that all documents are handled within set timelines, maintaining quality standards, and exceeding productivity targets. The ideal candidate will possess strong communication skills to liaise with customers and internal teams effectively. Join a dynamic environment where your contributions will enhance operational efficiency and customer satisfaction. This full-time position offers an exciting opportunity to grow within a leading organization in the IT and logistics sectors.

Qualifications

• 2 to 5 years of experience in shipping or logistics.
• Ability to manage documents with zero defects.

Responsibilities

• Ensure timely handling of documents and meet quality standards.
• Communicate effectively with customers and internal teams.

Skills

Document Handling

Customer Communication

Process Improvement

Productivity Target Achievement

Education

Graduate in any field

Diploma in Foreign Trade

Job description

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Direct message the job poster from Tata Consultancy Services.

Talent Acquisition Specialist | Talent Acquisition Group | Tata Consultancy Services

TCS is hiring for Shipping Agent Role!

Experience: 2 to 5 years

Qualifications: Graduate in any field. Preferred Diploma or degree in Foreign Trade / Imports Export Management

Job Description:

• Ensure each document is handled within the agreed timeline.
• Ensure each document is handled with care, with zero defects, and meets the required quality level.
• Meet vessel cut-offs and other deadlines.
• Understand processes by country/Account and deliver expectations.
• Meet and exceed productivity targets.
• Correspond with customers for queries, clarifications, and amendments.
• Provide accurate, detailed, and complete information "the first time and every time".
• Communicate constructively and professionally with internal and external customers, instilling confidence.
• Identify gaps and work with team leader to improve processes and enable efficiency gains. Meet/exceed customer satisfaction survey targets.
• Be flexible to work in shifts.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Other, Supply Chain, and Customer Service

Industries

• IT Services and IT Consulting, Transportation, Logistics, Supply Chain and Storage, and Outsourcing and Offshoring Consulting