Shipment Reconciliation associate

Delhivery; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Delhivery is seeking an Associate to manage escalations for shortage and damage claims and perform end-to-end shipments reconciliation. You will verify damage, shortage and lost claims and process CN/COF per contractual terms within the agreed timeline.

The role requires 3–4 years in shipment reconciliation or logistics, strong Excel and SQL skills, and excellent communication and organizational abilities to coordinate with clients and internal teams.

Qualifications

• Bachelor's degree in any stream required.
• Minimum of 3-4 years of experience in shipment reconciliation, logistics, supply chain management, or a similar role.
• Proficiency in MS Office (especially Excel) and experience with SQL is preferred.
• Strong analytical skills with attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills with the ability to handle multiple tasks and meet deadlines.

Responsibilities

• Reconciliation of Shipments: Check shipment status, POD remarks and verify documents and evidence shared by the clients and process the claims.
• Data Entry and Management: Accurately enter claims data into the Open and CN/COF issued Google sheets and maintain detailed records of all reconciliations.
• Discrepancy Resolution: Investigate and resolve clients Shipments Disputes between shipped and received goods.
• Compliance and Audits: Ensure all claims settlements records comply with company policies and regulatory requirements. Assist in internal and external audits as needed.
• Initiative: Proactive approach to identifying and addressing potential issues before they escalate.

Skills

Analytical skills

Communication skills

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Excel

SQL

Job description

Job Summary

We are looking for an Associate who can handle the escalations regarding shortage/damage claims and end to end shipments reconciliation. The candidate will be responsible for reconciling and verifying the damage, Shortage and Lost claims, ensuring accuracy in the claims processing. Process CN/COF as per contractual terms and conditions within agreed timeline.

Key Responsibilities

• Reconciliation of Shipments: Check shipment status, POD remarks and verify documents and evidence shared by the clients and process the claims.
• Data Entry and Management: Accurately enter claims data into the Open and CN/COF issued Google sheets and maintain detailed records of all reconciliations.
• Discrepancy Resolution: Investigate and resolve clients Shipments Disputes between shipped and received goods.
• Compliance and Audits: Ensure all claims settlements records comply with company policies and regulatory requirements. Assist in internal and external audits as needed.
• Initiative: Proactive approach to identifying and addressing potential issues before they escalate.

Qualifications

• Education: Bachelors degree in any stream required.
• Experience: Minimum of 3-4 years of experience in shipment reconciliation, logistics, supply chain management, or a similar role.
• Technical Skills: Proficiency in MS Office (especially Excel) and experience with SQL is preferred.
• Analytical Skills: Strong analytical skills with attention to detail.
• Communication Skills: Excellent verbal and written communication skills. Ability to interact effectively with internal and external stakeholders.
• Organizational Skills: Strong organizational and time management skills with the ability to handle multiple tasks and meet deadlines.