Shift Supervisor Job Details Tata Starbucks Private Limited- Gwalior-Tata Starbucks India Pvt L[...]

Tata Starbucks India Pvt Ltd; Gwalior District; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A leading coffeehouse brand in Gwalior seeks a Shift Supervisor to assist in store operations, deliver exceptional customer service, and manage team performance. The ideal candidate will have at least a year of retail team management experience and a minimum education of 12th grade or Diploma. Join us in fostering a positive work environment and delivering top-notch customer service.

Qualifications

• Minimum 1 year of experience of handling a team in a retail setup.
• Education qualification of at least 12th grade or Diploma.

Responsibilities

• Assisting the store manager in executing store operations.
• Ensuring legendary customer service and connecting with customers.
• Training new partners and providing feedback on performance.

Skills

Team management

Customer service

Communication

Cash management

Education

12th grade education or Diploma

Job description

Job Description

Shift Supervisor

Location: Gwalior, IN

About Starbucks India

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300 passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop.

Our mission statement To inspire and nurture the human spirit one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. Were called partners, because its not just a job, its our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard.

Purpose and Scope of Position

This position contributes to our success by:

• Assisting the store manager in executing store operations during scheduled shifts.
• This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers.
• The incumbent is responsible for modeling and acting in accordance with TATA Starbucks guiding principles

Competencies

• Achieving Results
• Helping Others Succeed
• Living Our Mission And Values
• Winning With Integrity
• Making Every Customer Feel Special
• Working Together

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to store manager on partner performance during shift.
• Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
• Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition.
• Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required.

Summary of Experience & Education

• Minimum 1 year of experience of handling a team in a retail setup
• Minimum education qualification 12th / Diploma