Shift Supervisor (for Bhoghapuram Airport)

Starbucks; Vizianagaram; On-site; INR 201,000 - 268,000; Full time

Job summary

Starbucks India is seeking a Shift Leader to assist the Store Manager in daily operations, lead the shift team, and deliver the Starbucks Experience to every customer. You will oversee task delegation, ensure smooth opening and closing, and uphold beverage, food, hygiene, safety and quality standards while modeling exceptional service.

Applicants should have 1 year of customer service experience in retail/restaurant/hospitality, plus 6 months interacting with customers and coordinating a small

Qualifications

• 1 year of customer service experience in retail/restaurant/hospitality.
• 6 months experience interacting directly with customers.
• 6 months experience in task delegation or coordinating a team of 2+.

Responsibilities

• Lead and delegate tasks to partners during assigned shifts.
• Ensure smooth store opening/closing and daily operations.
• Deliver excellent customer service and resolve customer needs.
• Maintain beverage, food, hygiene, safety, and quality standards.
• Follow Tata Starbucks operating, cash management, safety, and security procedures.
• Coach, train, and provide constructive feedback to partners.
• Maintain a positive, collaborative, and high-performing team environment.
• Monitor store cleanliness and ensure operational standards are maintained.
• Stay calm and effective during busy periods and unexpected situations.
• Maintain punctuality, grooming standards, and flexibility for shifts, weekends, and holidays.

Skills

Team leadership and task delegation

Communication and interpersonal skills

Customer-focused approach

Quick learner and problem solver

Teamwork and collaboration

Integrity and accountability

Result-oriented mindset

Job description

Role Summary

Assist the Store Manager in managing daily store operations, leading the shift team, and delivering the Starbucks Experience to every customer.

Key Responsibilities

• Lead and delegate tasks to partners during assigned shifts.


• Ensure smooth store opening/closing and daily operations.


• Deliver excellent customer service and resolve customer needs effectively.


• Maintain beverage, food, hygiene, safety, and quality standards.


• Follow Tata Starbucks operating, cash management, safety, and security procedures.


• Coach, train, and provide constructive feedback to partners.


• Maintain a positive, collaborative, and high-performing team environment.


• Monitor store cleanliness and ensure operational standards are maintained.


• Stay calm and effective during busy periods and unexpected situations.


• Maintain punctuality, grooming standards, and flexibility for shifts, weekends, and holidays.

Experience Required

• 1 year of customer service experience in retail/restaurant/hospitality.


• 6 months experience interacting directly with customers.


• 6 months experience in task delegation or coordinating a team of 2+ employees.

Skills & Competencies

• Team leadership and task delegation


• Strong communication and interpersonal skills


• Customer-focused approach


• Quick learner and problem solver


• Teamwork and collaboration


• Integrity and accountability


• Result-oriented mindset