Shift Supervisor

Starbucks; Sangli District; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading coffeehouse chain in Sangli District is seeking a flexi-shift supervisor to assist the store manager in operations. This role involves providing quality customer service, training partners, and maintaining store cleanliness. Candidates should have at least a year of customer service experience in a retail or restaurant setting and strong interpersonal skills. The position requires flexible hours and offers a collaborative work environment.

Qualifications

• 1 year of customer service experience in a retail or restaurant environment.
• 6 months of experience in a customer-interacting role.
• 6 months of experience delegating tasks to other employees.

Responsibilities

• Assist store manager in executing store operations during shifts.
• Provide quality beverages and food products consistently.
• Ensure team follows safety and sanitation guidelines.
• Deliver legendary customer service with a positive attitude.

Skills

Customer service

Effective communication

Teamwork

Interpersonal skills

Job description

Overview

flexi-shift supervisor Tata Starbucks – role assisting the store manager in executing store operations during scheduled shifts. This position deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Tata Starbucks guiding principles.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Tata Starbucks and executes store operations during scheduled shifts; organizes openings and closing duties as assigned
• Provides quality beverages, whole beans and food products consistently for all customers by adhering to all recipe and presentation standards; or customized for customers, including changes such as temperature, quantity of ingredients or substituted ingredients
• Follows health, safety and sanitation guidelines for all products
• Follows and ensures shift team follows Tata Starbucks store operating policies, procedures and standards, including cash register/management practices as well as store safety and security, and ensures the safety of all other partners during each shift
• Discovers and anticipates customer and store needs by constantly evaluating environment and customers for cues
• Delivers legendary customer service to all customers by acting with a customer-comes-first attitude and connecting with customers / responding to their needs through clear and pleasant communication
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed; provides feedback to store manager on partner performance during shift
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance; contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods and by collaborating with the store manager to find new, creative and effective methods of recognition
• Maintains regular and punctual attendance and meets required dress code
• Works flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Maintains cleanliness throughout the store by regularly cleaning and sanitizing all areas as required
• Develops positive relationships with the shift team by understanding and addressing individual motivation, needs and concerns

Summary of Experience

• Customer service experience in a retail or restaurant environment – 1 year
• Experience in a role that requires constant interacting with and fulfilling the requests of customers – 6 months
• Delegating tasks to other employees or coordinating the tasks of two (2) or more employees – 6 months

Required Knowledge, Skills and Abilities

• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team

Competencies

• Achieving results
• Helping others succeed
• Living our Mission and Values
• Winning with integrity
• Making every customer feel special
• Working together

Let us give you the opportunity to be part of something bigger than yourself. It is time for you#tobeapartner. Apply today