Shift Supervisor

Tata Group; Pune District; On-site; INR 201,000 - 290,000; Full time

Job summary

Starbucks India (Tata Starbucks) is seeking a flexi-shift supervisor to assist the store manager in executing store operations during scheduled shifts. You will deploy partners and delegate tasks to ensure the Starbucks Experience for our customers, while modeling Tata Starbucks guiding principles.

This role emphasizes customer service excellence, health and safety compliance, and creating a positive team environment during variable hours, including mornings, evenings, weekends and holidays.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Experience interacting with and fulfilling customer requests.
• Experience delegating tasks to others and coordinating activity.

Responsibilities

• Acts with integrity and promotes the store culture and mission during shifts.
• Operates store during scheduled shifts and assigns duties to partners.
• Delivers quality beverages and food following recipes and standards.
• Follows health, safety and sanitation guidelines.
• Maintains store policies, cash handling and safety.
• Provides legendary customer service with clear, friendly communication.
• Mentors new partners and coaches for performance improvement.
• Maintains a positive learning environment and teamwork.

Skills

Direct others

Oral communication

Interpersonal skills

Team player

Learn quickly

Job description

flexi-shift supervisor

Now Brewing - Talent Seekers! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee but also connection. We are a neighborhood gathering place, a part of your daily routine. Get to know us and you will see: we are so much more than what we brew. We call our employees partners because we are all partners in shared success. We are known to develop and support partners who are guided by the passion of providing service to others. Wemake sure everything we do is through the lens of humanity-from our commitment to the highest-quality coffee in the world, to the way we engage with our customers and communities to do business responsibly. Our Mission: With every cup, with every conversation, with every community - we nurturethe limitless possibilities of human connection.

Job Summary and Mission

This position contributes to Starbucks success by assisting the store manager in executing storeoperations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Tata Starbucks guiding principles.

Summary of Key Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Tata Starbucks and executes store operations during scheduled shifts; organizes openings and closing duties as assigned
• Provides quality beverages, whole beans and food products consistently for all customers by adhering to all recipe and presentation standards; or customized for customers, includingchanges such as temperature, quantity of ingredients or substituted ingredients
• Follows health, safety and sanitation guidelines for all products
• Follows and ensures shift team follows Tata Starbucks store operating policies, procedures and standards, including cash register/management practices as well as store safety and security, and ensures the safety of all other partners during each shift
• Discovers and anticipates customer and store needs by constantly evaluating environment and customers for cues
• Delivers legendary customer service to all customers by acting with a customer comes firstattitude and connecting with customers / responding to their needs through clear and pleasant communication
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed; provides feedback to store manager on partner performance during shift
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching Page | 2 and feedback to partners on shift to ensure operational excellence and to improvepartner performance & contributes to positive team environment by recognizing alarms or changes in partnermorale and performance and communicating them to the store manager
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods and by collaborating with store manager to find new, create andeffective methods of recognition
• Maintains regular and punctual attendance and meets required dress code
• Works flexible hours that may include early mornings, evenings, weekends, nights and/orholidays
• Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns

Summary of Experience

• Customer service experience in a retail or restaurant environment - 1 year
• Experience in a role that requires constant interacting with and fulfilling the requests ofcustomers - 6 months
• Delegating tasks to other employees or coordinating the tasks of two (2) or more employees - 6 months

Required Knowledge, Skills and Abilities

• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team

Competencies

• Achieving results
• Helping others succeed
• Living our Mission and Values
• Winning with integrity
• Making every customer feel special
• Working together

Let us give you the opportunity to be part of something bigger than yourself. It is time for you#tobeapartner.

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