Services Operations Analyst

Cornerstone OnDemand; Maharashtra; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cornerstone OnDemand is seeking a Services Operations Analyst based in Pune to manage governance and operations for the Professional Services Operations team. You will own CRM systems, drive analytics, and collaborate with Sales, Finance, and Technology to streamline onboarding and service delivery.

The role focuses on end-to-end analytics, process improvements, and scalable solutions across global delivery.

Qualifications

• Bachelor's degree or equivalent experience.
• 4+ years of experience in the field or related area.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and PowerPoint skills to deliver presentations to multiple levels of leadership.
• Highly motivated self-starter who is an excellent team player and can work collaboratively across multiple functions with virtual and global team leaders.
• Strong leadership and mentoring experience, with a passion to teach, while also demonstrate openness to learn from others.
• Exceptional data analysis skills with advanced knowledge of MS Excel.
• Knowledge of CRM systems such as Salesforce, Netsuite, Open Air, MS Project Server, Peoplesoft etc. with an emphasis on system integration, data warehousing, and analytics.

Responsibilities

• Design innovative solutions to support Services/Partner Operations business and enable global resourcing across North America, EMEA, APJ, and emerging markets using Operational Excellence principles.
• Lead the processing of customer agreements, interpret contract matter, and take appropriate action to provision necessary changes with internal stakeholders and partners.
• Scope and execute project/programs aimed at garnering efficiency and overall profitability.
• Ownership and maintenance of the CRM systems and ensuring data accuracy.
• Conduct end-to-end analytics to identify opportunities for improvement across process, people, and technology, specific to the global delivery and partner operations.
• Help set and refine goals with regards to partner operations and global resourcing with both external/internal leaders, ensuring a simple solution at scale.
• Deploy design solutions for short (quick hits), medium (process changes), and long-term (e.g., automation) across Services to ensure consistent, efficient operations at scale.
• Influence project objectives and direction with company leaders.
• Leverage technical capabilities to orchestrate and drive solutions involving systems and process changes to improve the delivery of service to clients and enable business intelligence.
• Structure and build out complex reporting needs and deliver presentations.
• Assist global resourcing team as needed with services staffing internally and externally with partners.
• Provide analysis and reports as required by Finance and the Leadership teams as well as own and manage the regular reporting and audit practice.

Skills

PowerPoint

Communication

Organization

Data analysis

Team player

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Netsuite

Open Air

MS Project Server

PeopleSoft

MS Excel

Job description

We’re looking for a Services Operations Analyst This role is Office Based, Pune Office

The Service Operations Analyst will be responsible for managing key aspects of process governance and operations for the Cornerstone Global Professional Services Operations team. This includes activities such as reporting & analytics, ownership and maintenance of CRM systems, and providing strategical and tactical support to the Professional Services team. Collaboration in this role means partnering with the Partner Success Managers, Sales, Finance, and Technology teams to coordinate key aspects of the on-boarding and service delivery process. The Services Operations Analyst will also manage the day-to-day activities of new project creation and expertise of our PSA tool.

In This Role You Will

• Design innovative solutions to support Services/Partner Operations business and enable global resourcing across North America, EMEA, APJ, and emerging markets using Operational Excellence principles.
• Lead the processing of customer agreements, interpret contract matter, and take appropriate action to provision necessary changes with internal stakeholders and partners.
• Scope and execute project/programs aimed at garnering efficiency and overall profitability.
• Ownership and maintenance of the CRM systems and ensuring data accuracy.
• Conduct end-to-end analytics to identify opportunities for improvement across process, people, and technology, specific to the global delivery and partner operations.
• Help set and refine goals with regards to partner operations and global resourcing with both external/internal leaders, ensuring a simple solution at scale.
• Deploy design solutions for short (quick hits), medium (process changes), and long-term (e.g., automation) across Services to ensure consistent, efficient operations at scale.
• Influence project objectives and direction with company leaders.
• Leverage technical capabilities to orchestrate and drive solutions involving systems and process changes to improve the delivery of service to clients and enable business intelligence.
• Structure and build out complex reporting needs and deliver presentations.
• Assist global resourcing team as needed with services staffing internally and externally with partners.
• Provide analysis and reports as required by Finance and the Leadership teams as well as own and manage the regular reporting and audit practice.

You’ve Got What It Takes If You Have

• Bachelor's ideally or equivalent experience.
• 4+ year of experience in the field or in a related area.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and PowerPoint skills to deliver presentations to multiple levels of leadership.
• Highly motivated self-starter who is an excellent team player and can work collaboratively across multiple functions with virtual and global team leaders.
• Strong leadership and mentoring experience, with a passion to teach, while also demonstrate openness to learn from others.
• Exceptional data analysis skills with advanced knowledge of MS Excel.
• Knowledge of CRM systems such as Salesforce, Netsuite, Open Air, MS Project Server, Peoplesoft etc. with an emphasis on system integration, data warehousing, and analytics.

Our Culture

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are

Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

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