Services Delivery Manager (Professional services Team)

Check Point Software Technologies; Bengaluru; Hybrid; INR 1,800,000 - 2,900,000; Full time

Job summary

Check Point Software Technologies invites applications for a Services Delivery Manager in the India Professional Services team. The role leads operational delivery across enterprise security projects, migrations, upgrades and escalations, partnering with consultants, sales, SEs and TAC to ensure high-quality outcomes.

The role is remote-friendly within a dynamic, fast-paced environment, requiring strong leadership, customer focus and governance.

Qualifications

• Experienced leader of a technical consultants/engineers team.
• Strong customer service and quality control mindset.
• Proven ability to manage escalations and enterprise customer situations.
• Excellent resource planning and operational management skills.
• Strong leadership and stakeholder management capabilities.
• Ability to mentor and develop team members.
• Outstanding verbal and written communication skills.

Responsibilities

• Create and execute efficient personnel management plans.
• Maintain consultants utilization to meet annual objectives.
• Improve the skills of Professional Services consultants.
• Maintain and increase consultants’ technical certifications.
• Maintain strong relationships with customers, partners, sales and SE teams.
• Strive to improve service offerings and delivery governance.
• Own and lead customer escalations end-to-end with sales, SEs, TAC and consultants.
• Lead operational cadence calls and track actions to completion.
• Improve project delivery processes and reporting structures.
• Conduct regular 1:1 meetings with consultants.
• Identify current and future challenges related to skills, promotion and utilization.
• Demonstrate strong leadership by driving discussions and outcomes.
• Be proactive, innovative and operationally focused.
• Assist with consultant recruitment and hiring.
• Act as delivery partner to sales leadership with regular communication and alignment.
• Support management of critical customer cutovers and weekend activities.
• Drive forecasting, resource planning and escalation management across India delivery business.
• Experience managing a team of technical consultants or engineers.

Skills

Team leadership

Project management

Stakeholder management

Escalations management

Resource planning

Operational decision-making

Communication skills

Mentoring

Job description

Services Delivery Manager (Professional services Team)

• Full-time
• Referral Category: Standard Position
• CP Department: Check Point Services

Join Check Point Software Technologies as a Delivery Manager and be part of our global mission. As leaders in the Cyber Security industry, we tackle the most complex challenges head-on. Our diverse team of passionate individuals is dedicated to innovation and excellence. We empower our clients with cutting-edge solutions, serving a growing global customer base. By joining our team, you'll have the chance to make a meaningful impact in a remote-friendly, fast-paced, and fun environment.

This role is responsible for leading operational delivery activities across the India Professional Services project delivery business, supporting consultants delivering enterprise security implementations, migrations, upgrades and customer escalations.

The environment is highly dynamic and fast paced, requiring strong operational leadership, stakeholder management and delivery governance capabilities.

Major Responsibilities

Create and execute efficient personnel management plans

Keep consultants utilization at a high level to meet annual objectives

Improve the skills of our Professional Services consultants

Maintain and increase the technical certification of consultants on the team

Maintain strong relationships with customers, partners, sales and SE teams

Strive to continuously improve current service offerings and delivery governance

Help develop additional service offerings to enhance customer value

Own and lead customer escalations end-to-end, working directly with customers, sales, SEs, TAC and consultants to drive resolution

Lead operational cadence calls and ensure actions are tracked through to completion

Always strive to improve the project delivery process and reporting structure

Conduct regular 1:1 meetings with consultants

Identify current and future challenges relating to skills, promotion, utilization and role development

Demonstrate strong leadership presence by driving discussions, decisions and outcomes

Be proactive, innovative and operationally focused

Help with consultant recruitment and hiring

Act as the primary delivery partner to sales leadership, ensuring regular communication, alignment and execution

Support management of critical customer cutovers, weekend activities and enterprise delivery requirements

Drive operational forecasting, resource planning and escalation management across the India project delivery business

Experience managing a team of technical consultants or engineers

Strong customer service, project management and quality control skills

Proven experience managing escalations and enterprise customer situations

Strong resource planning and operational management skills

Excellent leadership and stakeholder management capabilities

Strong teamwork skills andattention to detail

Experience with Check Point technologies is preferred

Experience managing firewall migrations, enterprise implementations or large-scale delivery engagements is highly desirable

Familiarity with technologies such as Maestro, VSX, VPN, CloudGuard and enterprise security environments is advantageous

Ability to manage conflicts and make strong operational decisions under pressure

Capacity to mentor and develop team members

Excellent verbal and written communication skills

Check Point Software Technologies is a global leader in cyber security solutions, dedicated to protecting corporate enterprises and governments worldwide. For over 30 years, our mission has been to secure the digital world for everyone, everywhere. From pioneering stateful firewalls to our AI-powered, cloud-delivered security solutions, we are committed to safeguarding organizations with an industry-leading 99.9% prevention rate.

Our Values

Check Point is committed to making the world a safer and more secure place, and this commitment applies to our work both on the internet and the physical world alike. We promote a safe, healthy, supportive and diverse work environment, with training and development opportunities for all employees. We achieved gender parity in our C-Suite, and we are committed to equal opportunities and equal rewards for all.