Resident Engineer (Professional Services Consultant)

Check Point Software; Ernakulam; On-site; INR 1,200,000 - 2,800,000; Full time

Job summary

Check Point Software Technologies is seeking a highly skilled Resident Engineer (Professional Services Consultant) to support a strategic Mumbai customer. You will act as a trusted technical advisor, ensuring seamless operation, optimization, and continuous improvement of the customer’s Check Point security infrastructure.

In this role you will provide day-to-day operational support, troubleshoot complex issues with TAC, and collaborate with customer IT and security teams to maintain peak

Qualifications

• 5–10 years of experience in network security or related domains.
• Hands-on experience with firewall implementation and troubleshooting.
• Expertise with Check Point technologies (Quantum Security Gateways, MDS, Management Server).
• Strong Linux/Unix knowledge and networking fundamentals (TCP/IP, VPNs).
• Excellent communication and ability to work with customer teams.

Responsibilities

• Serve as an onsite consultant for a key customer.
• Deliver day-to-day operational support for the Check Point environment.
• Troubleshoot complex issues and coordinate with TAC for resolution.
• Collaborate with customer IT/security teams to ensure smooth operations.
• Provide status reports and strategic guidance to maximize ROI.

Skills

Network security

Firewall troubleshooting

Check Point technologies

Linux/Unix

TCP/IP/VPNs

Stakeholder management

Tools

Quantum Security Gateways

Management Server

MDS

Job description

We are seeking a highly skilled and customer-focused Resident Engineer (Professional Services Consultant) to support one of our strategic customers in Mumbai.

In this role, you will act as a trusted technical advisor, ensuring seamless operation, optimization, and continuous improvement of the customer’s security infrastructure powered by Check Point solutions.

Key Responsibilities

• Serve as a dedicated onsite consultant for a key customer
• Deliver day-to-day operational support for the customer’s Check Point security environment
• Troubleshoot complex technical issues and collaborate with TAC for timely resolution
• Work closely with customer IT and security teams to ensure smooth operations

Security Optimization & Management

• Optimize and fine-tune firewall policies and rulebases
• Improve system performance through proactive monitoring and tuning
• Conduct configuration audits and deliver technical trainings
• Build and maintain strong customer relationships as a trusted advisor
• Provide strategic guidance to maximize ROI on Check Point solutions
• Support business reviews, service reports, and executive updates
• Partner with internal teams to deliver a seamless customer experience
• Provide regular status reports and proactive updates to stakeholders (customer, sales, and management)

Desired Skills & Experience

• 5–10 years of experience in network security or related domains
• Strong hands-on experience in:
  • Firewall implementation and troubleshooting
  • Enterprise network security environments
• Expertise in Check Point technologies, including:
  • Quantum Security Gateways
  • Management Server & MDS
• Strong knowledge of Linux/Unix operating systems
• Solid understanding of networking concepts (TCP/IP, routing, VPNs)
• Ability to troubleshoot and resolve complex, multi-layered issues

Professional Skills

• Proven experience in customer-facing roles
• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving mindset
• Demonstrated learning agility and willingness to adapt to new technologies

Check Point Software Technologies is a global leader in cyber security solutions, dedicated to protecting corporate enterprises and governments worldwide. For over 30 years, our mission has been to secure the digital world for everyone, everywhere. From pioneering stateful firewalls to our AI-powered, clouddelivered security solutions, we are committed to safeguarding organizations with an industry-leading 99.9% prevention rate.

Our Values

Check Point is committed to making the world a safer and more secure place, and this commitment applies to our work both on the internet and the physical world alike. We promote a safe, healthy, supportive and diverse work environment, with training and development opportunities for all employees. We achieved gender parity in our C Suite, and we are committed to equal opportunities and equal rewards for all.