ServiceNow -Technical Architect

Perficient; Maharashtra; On-site; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Competitive benefits

Billable bonus opportunities

Work-life balance

Job summary

Perficient is seeking a Technical Architect to provide technology direction from Pune, India. You will mentor teams, drive ITSM/ITOM solutions, and lead architectural initiatives across projects for our global clients.

The role emphasizes hands-on development, governance of CMDB, and strong client engagement. Expect collaboration with offshore teams and a focus on scalable, innovative IT solutions.

Qualifications

• Minimum 10 years of programming experience.
• 3+ years in technology consulting, enterprise and solutions architecture.
• 7+ years of experience with the ServiceNow Platform (ITSM/ITOM).
• 2+ years of ITOM experience.
• Experience defining new architectures and driving independent projects.
• Experience in full project life cycle activities on development and maintenance projects.
• Knowledge of agile methodologies.
• Proven leadership delivering solutions within timeframes.
• Strong client relationships and practice development.
• Willingness to travel.

Responsibilities

• Architect and implement ITSM/ITOM solutions: Discovery, Service Mapping, Event Management, Orchestration, and Cloud Discovery.
• MID Server strategy: design, deploy, secure, scale, and troubleshoot estates across datacenters/clounds.
• Hands‑on development: probes, sensors, REST APIs, and integrations.
• CMDB governance and modeling: design CI models, reconciliation rules, data quality checks.
• Integrations and observability: monitor sources, ticketing systems, and cloud APIs; design event flows.
• Upgrade and performance readiness: lead upgrade assessments and performance tuning for ITOM components.

Skills

Programming experience

Technology consulting

Architectural frameworks

Communication skills

Agile development

Technical leadership

Client relationships

Project management

Willingness to travel

Education

Bachelor's degree in Computer Science or related field

Master's degree in Computer Science or related field

Tools

ServiceNow Platform

ITOM tools

Job description

Job Description

We currently have a career opportunity for an Technical Architect to join our team located in Pune.

Job Overview

The Technical Architect provides technology direction, ensures project implementation compliance, and utilizes technology research to innovate, integrate, and manage technology solutions. As a Technology Architect, you will significantly contribute to identifying best-fit architectural solutions for one or more projects; you will collaborate with some of the best talent in the industry to create and implement innovative high quality solutions, participate in Sales and various pursuits focused on our clients' business needs. This role is considered part of the Business Unit Leadership team and may mentor Junior Architects and /or development team members.

Perficient is always looking for the best and brightest talent and we need you! We're a quickly-growing, global digital consulting leader, and we're transforming the world's largest enterprises and biggest brands. You'll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

Responsibilities

• Architect & implement ITSM/ITOM solutions: Discovery (probes/sensors), Service Mapping, Event Management, Orchestration, and Cloud Discovery.
• MID Server strategy & ops: design, deploy, secure, scale, and troubleshoot MID Server estates across datacenters, clouds, and network zones.
• Hands‑on development: build Discovery probes, sensors, transform maps, IntegrationHub spokes, orchestrations, scripted REST APIs, business rules, and scoped apps.
• CMDB governance & modeling: design CI models, reconciliation rules, normalization, and data quality checks to ensure reliable service topology.
• Integrations & observability: integrate with monitoring/event sources (e.g., Splunk, Dynatrace, ServiceWatch), ticketing systems, and cloud APIs; design event ingestion and correlation flows.
• Upgrade & performance readiness: lead upgrade assessments, compatibility fixes, performance tuning, and regression validation for ITOM components.

Qualifications

• Minimum 10 years of programming experience.
• At least 3 years of experience in technology consulting, enterprise and solutions architecture and architectural frameworks.
• At least 7 years of experience with the ServiceNow Platform (ITSM/ITOM)
• At least 2 years of experience with the ITOM
• Experience in defining new architectures and ability to drive an independent project from an architectural stand point.
• Experience in complete project life cycle activities on development and maintenance projects.
• Knowledge and experience in developing software using agile methodologies.
• Proven track record of technical leadership roles delivering solutions within defined timeframes.
• Skilled in building relationships with clients and in practice development activities.
• Demonstrated success in performing work and managing complex and/or large consulting projects.
• Excellent written and oral communication skills; Ability to communicate effectively with technical and non-technical staff.
• Bachelor's degree in Computer Science or related field.
• Must be open to travel.

Preferred Skills and Education

• Experience working with a globally distributed team and managing off-shore teams.
• Master's degree in Computer Science or related field.
• Certification in (Insert technologies).
• Experience with authoring, editing and presenting technical documents.

Benefits

Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work.

Who We Are

Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers' expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world's largest enterprises and biggest brands succeed.

What We Believe

At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you'll become part of something truly special.

We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We're committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we're not done yet.

EEO Statement

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Disability Accommodations

Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Disclaimer

The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.

About Us

Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world's most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com .

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