ServiceNow Technical Architect

Bristol-Myers Squibb India Pvt Ltd; Hyderabad; Hybrid; INR 3,500,000 - 6,000,000; Full time

Job summary

Bristol-Myers Squibb India Pvt Ltd is seeking a Senior ServiceNow Architect to design, develop, and maintain the ServiceNow platform, ensuring best practices and robust integrations. You will partner with stakeholders to translate requirements into scalable architecture and deliver secure, high-quality solutions.

The role requires 6+ years of hands-on ServiceNow experience, strong collaboration skills, and the ability to work across IT teams in a fast-paced environment.

Qualifications

• Degree in Computer Science, Information Systems, related field, or equivalent work experience
• 6+ years of ServiceNow development and implementation with an architectural focus
• Broad exposure to ServiceNow modules ITSM, ITAM, ITOM, IRM (GRC/TPRM), HRSD, SPM
• Proficiency in ServiceNow platform functionalities including Service Catalog, Flow Designer, Workflow Editor, Scripting and Integration Hub
• Strong analytical and problem-solving skills to troubleshoot and resolve technical issues
• Excellent communication and collaboration abilities to work effectively with cross-functional teams
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment
• Experience with ServiceNow governance: GRC components and integrations
• ServiceNow scripting languages and reporting/analytics
• Experience with Agile development methodologies
• Experience with ServiceNow performance tuning and upgrades
• Experience with ServiceNow CSDM framework and security/compliance
• CSA/CAD/CIS certification is a plus

Responsibilities

• Architect, design, develop, test, and maintain ServiceNow platform following industry best practices
• Implement and communicate best practice principles for Architecture & Integration ensuring they are well documented and followed by developers, administrators, and 3rd party vendors
• Work closely with cross-functional teams to deliver ServiceNow solutions
• Work with the development team to troubleshoot and resolve issues/incidents
• Accountable for ServiceNow Architecture support and lifecycle management for new and existing ServiceNow Integrations
• Collaborate with product owners and stakeholders to ensure requirements are clearly understood and backlog items are prioritized
• Demonstrate a flexible and adaptive approach to accommodate changing requirements
• Ensure clear communication and transparency within the team and stakeholders
• Identify opportunities for new/improved Architecture opportunities
• Collaborate with ITQS, Cybersecurity and Testing teams to ensure the quality and security of the platform and the solutions provided
• Communicate with the business process analysts and stakeholders to identify current and future roadmap and strategies for the platform
• Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis
• Mentor and train junior ServiceNow developers

Skills

ServiceNow development

Architecture

Integrations

Scripting languages

Agile methodologies

ITSM/ITOM/GRC

Education

Bachelors in CS/IS or related

Tools

Service Catalog

Flow Designer

Workflow Editor

Integration Hub

Job description

Position Summary

At BMS, digital innovation and Information Technology are central to our vision of transforming patients’ lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology. We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care. As a ServiceNow Technical Architect, you will be responsible for designing, developing, and maintaining the ServiceNow technical architecture of the ServiceNow platform. You will collaborate with stakeholders, business analysts and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience. If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!

Key Responsibilities

• Architect, design, develop, test, and maintain ServiceNow platform following industry best practices.


• Implement and communicate best practice principles for Architecture & Integration ensuring they are well documented and followed by developers, administrators, and 3rd party vendors.


• Work closely with cross-functional teams to deliver ServiceNow solutions.


• Work with the development team to troubleshoot and resolve issues/incidents.


• Accountable for ServiceNow Architecture support and lifecycle management for new and existing ServiceNow Integrations.


• Collaborate with product owners and stakeholders to ensure requirements are clearly understood and backlog items are prioritized.


• Demonstrate a flexible and adaptive approach to accommodate changing requirements.


• Ensure clear communication and transparency within the team and stakeholders.


• Identify opportunities for new/improved Architecture opportunities.


• Collaborate with ITQS, Cybersecurity and Testing teams to ensure the quality and security of the platform and the solutions provided.


• Communicate with the business process analysts and stakeholders to identify current and future roadmap and strategies for the platform.


• Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.


• Mentor and train junior ServiceNow developers.

Qualifications & Experience

• Degree in Computer Science, Information Systems, related field, or equivalent work experience


• 6+ years of experience in ServiceNow development and implementation with an architectural focus


• Broad exposure to ServiceNow modules (ITSM, ITAM, ITOM, IRM (GRC/TPRM), HRSD, SPM)


• Proficiency in ServiceNow platform functionalities including Service Catalog, Flow Designer, Workflow Editor, Scripting and Integration Hub


• Strong analytical and problem-solving skills to troubleshoot and resolve technical issues


• Excellent communication and collaboration abilities to work effectively with cross-functional teams


• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment


• Excellent experience with GRC (IRM, TPRM)


• Experience with ServiceNow integrations


• Experience with ServiceNow scripting languages


• Experience with ServiceNow reporting and analytics


• Experience with Agile development methodologies


• Experience with ServiceNow performance tuning and optimization


• Experience with ServiceNow family release upgrade


• Experience with ServiceNow CSDM framework


• Experience with ServiceNow security and compliance


• Experience with ServiceNow Workspace development a plus


• Experience delivering technology within a life science setting a plus


• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification is a plus

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [e-mail] . Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. For roles based in Los Angeles County only: If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection . Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If this posting is missing required information required by local law or incorrect, contact BMS at [e-mail] with the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account.

R1605690 : Technical Architect - ServiceNow Experience Level Senior Level