ServiceNow Software Developer

Elanco; Bengaluru; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Elanco is seeking a ServiceNow Software Developer to design, develop, and implement solutions across ITSM, ITOM, ITAM, and HRSD within the TechOps function. You will shape integrations with REST, SOAP, and MID Server, build forms, workflows, and dashboards, and ensure robust system performance.

You should have 5+ years in ITSM with ServiceNow development, a strong ITIL foundation, and proven collaboration across cross-functional teams to translate business needs into technical solutions.

Qualifications

• Bachelor's degree in a related field.
• 5+ years in ITSM including ServiceNow development.
• Strong understanding of ITIL principles.
• Clear communication of technical concepts to diverse audiences.
• Experience collaborating with cross-functional teams.

Responsibilities

• Design, develop, configure, and customize ServiceNow applications and modules, including ITSM, ITOM, ITAM, HRSD, and custom applications.
• Implement and maintain integrations between ServiceNow and other enterprise systems using various integration methods (e.g., REST, SOAP, MID Server).
• Create and manage forms, workflows, reports, dashboards, and service portals to meet business requirements.
• Perform system testing, debugging, and troubleshooting to ensure the quality and performance of ServiceNow solutions.
• Collaborate with business analysts and stakeholders to gather requirements, define technical specifications, and provide estimates for development efforts.
• Participate in all phases of the software development lifecycle (SDLC), including analysis, design, development, testing, deployment, and post-implementation support.
• Stay current with ServiceNow platform updates, new features, and industry best practices.
• Maintain comprehensive documentation for all developed solutions and configurations.

Skills

ServiceNow Development

IT Service Management

ITIL principles

Cross-functional collaboration

Problem-solving

Education

Bachelor's degree

Tools

ServiceNow

REST API

SOAP

MID Server

Job description

About Elanco

At Elanco (NYSE: ELAN) - it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose - all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better - join our team today!

Your Role: ServiceNow Software Developer

We are seeking a highly motivated and skilled ServiceNow Developer to join our team. The ideal candidate will be responsible for designing, developing, and implementing solutions within the ServiceNow platform to enhance our IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) and HR Service Delivery (HRSD) capabilities and streamline business processes. This role requires a strong understanding of ServiceNow best practices, a passion for problem-solving, and the ability to collaborate effectively with various stakeholders. You will be joining TechOps, who are responsible for all IT Infrastructure, Client Services, and Global & Site Operations across the enterprise. We leverage modern technologies to build for the future and empower Elanco employees to build amazing things.

Your Responsibilities:

• Design, develop, configure, and customize ServiceNow applications and modules, including ITSM, ITOM, ITAM, HRSD, and custom applications.
• Implement and maintain integrations between ServiceNow and other enterprise systems using various integration methods (e.g., REST, SOAP, MID Server).
• Create and manage forms, workflows, reports, dashboards, and service portals to meet business requirements.
• Perform system testing, debugging, and troubleshooting to ensure the quality and performance of ServiceNow solutions.
• Collaborate with business analysts and stakeholders to gather requirements, define technical specifications, and provide estimates for development efforts.
• Participate in all phases of the software development lifecycle (SDLC), including analysis, design, development, testing, deployment, and post-implementation support.
• Stay current with ServiceNow platform updates, new features, and industry best practices.
• Maintain comprehensive documentation for all developed solutions and configurations.

What You Need to Succeed (minimum qualifications):

• Bachelor's degree in a related field.
• 5+ years of experience in IT Service Management including ServiceNow Development.
• Strong understanding of ITIL principles.
• Demonstrated ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Proven ability to collaborate effectively with cross-functional teams and build consensus.
• Excellent analytical and problem-solving skills.

What will give you a competitive edge (preferred qualifications):

• Experience implementing AI-powered support solutions.
• ITIL v4 Foundation certification or higher.

Additional Information:

Travel: 0-10% Location: Bangalore, India - Hybrid Work Environment

Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles! Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.

Elanco Animal Health Incorporated (NYSE: ELAN) is a global leader in animal health dedicated to innovating and delivering products and services to prevent and treat disease in farm animals and pets, creating value for farmers, pet owners, veterinarians, stakeholders, and society as a whole. With nearly 70 years of animal health heritage, we are committed to helping our customers improve the health of animals in their care, while also making a meaningful impact on our local and global communities. At Elanco, we are driven by our vision of Food and Companionship Enriching life and our Elanco Healthy Purpose™ CSR framework - all to advance the health of animals, people and the planet. Learn more at www.elanco.com.