ServiceNow-Senior Manager

EY; Hyderabad; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

EY is seeking an experienced Service Now Associate Director to lead the practice and grow EY’s footprint across global teams. You will oversee large implementations, design and rollout strategies, and work with stakeholders across geographies to deliver complex Service Now programs.

The role requires deep SN expertise, strong leadership, and a track record in pre-sales and delivery, with a passion for building teams and client success.

Qualifications

• 15–20 years of experience in a top-tier Global System Integrator.
• Proven track record leading large ServiceNow programs across geographies.
• Certified in at least two ServiceNow implementations.
• Strong sales, pre-sales and client proposal capabilities.

Responsibilities

• Lead sales and pre-sales work in ServiceNow; respond to client proposals.
• Design and deliver large SN solutions and platform automation for EY customers.
• Lead offshore teams across ITSM, ITOM, ITBM, HRSD and SecOps.
• Balance functional and technical aspects for successful implementations.
• Propose and deliver projects per objectives; build internal partnerships.
• Develop staff through coaching, mentoring and performance reviews.
• Support recruiting, retention and training initiatives.

Skills

Sales & pre-sales

ServiceNow ecosystem

Solution design

Offshore team leadership

Functional & technical

Project delivery

Stakeholder management

People development

Talent initiatives

Education program

Business development

Extensive experience (15–20y)

Education

Bachelor’s Degree

Master’s Degree

Tools

ServiceNow Certifications

ITIL Intermediate

COBIT

TOGAF

Agile & Scrum Master

PMP

Job description

Job Description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Service Now Associate Director

Education Level

• High School Diploma/GED, Technical Diploma, Associate’s Degree/College Diploma, Non-Degree Program, Bachelor’s Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other
• Bachelor’s or Masters

Job Purpose

The incumbent should be able to lead a group in Service Now Practice and provide directions and strategies to growing the firm’s Service Now footprint managing large and complex Service Now implementation, product development and sales enablement. This is a global role and candidate should have experience in working with large global teams spread across multiple geographies

Responsibilities, Qualifications, Certifications - External

Requirements (including experience, skills and additional qualifications)

Technical Skills Requirements

• Lead sales and pre-sales work in Service Now, respond to client proposals, participate in orals and help growing Service Now business
• Should have in-depth knowledge and understanding of Service Now Partner ecosystem, licensing model and platform management models.
• Capable in designing and developing large solutions combining Service Now platform, automation and workflow capabilities for EY cusotmers
• Lead offshore team in all the Service Now modules like ITSM, ITOM, ITBM, HRSD, Sec Ops. The role will spread across blueprint, design, configuration, build and roll out phase.
• The role involves knowledge and experience of both functional and technical aspect for a successful implementation, working closely with various stakeholders like business, process leads and offshore team.
• Propose and deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders
• Build strong internal relationships within the firm and with other services across the organization
• Develop people through effectively supervising, coaching, and mentoring staff. Conduct performance reviews and contribute to performance feedback for staff
• Contribute to people-related initiatives including recruiting, retaining and training.
• Maintain an educational program to continually develop personal skills of all staff
• Perform an appropriate role in business development in terms of pre sales and practice development. for example, pre sales, internal engagement and / or knowledge management
• 15 to 20 years of relevant experience, preferably from a top tier Global System Integrator

Additional Skills Requirements

• At least two Service Now Implementation Certifications
• ITIL Intermediate, COBIT and or TOGAF certifications
• Agile and scrum master certifications
• PMP certification

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.