ServiceNow QA Lead

DXC Technology Inc.; Dadri; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

DXC Technology Inc. is seeking a ServiceNow QA Lead in Dadri, India, with 8-10 years of experience, including 4-6 years in ServiceNow. The candidate will manage end-to-end testing and lead QA activities for SmartApps, ensuring high-quality deliveries.

Responsibilities include leading various testing cycles, driving governance and standards, and collaborating closely with stakeholders. Required skills include strong experience in ServiceNow QA, test strategy, and automation tools.

Qualifications

• 8-10 years of experience, with 4-6 years specifically in ServiceNow.
• Experience in functional, regression, integration, and UAT testing.
• Deep understanding of the ServiceNow platform.

Responsibilities

• Own end-to-end QA for releases, including test strategy and planning.
• Define QA governance and best practices across projects.
• Lead functional and integration testing cycles.

Skills

ServiceNow QA / Testing

Test strategy & planning

Automation tools (ATF preferred, Selenium)

Agile / Scrum delivery models

Analytical skills

Education

CSA (Certified System Administrator)

Tools

ATF

Selenium

Job description

## ServiceNow QA LeadApplylocations: IND - HR - NOIDAtime type: Full timeposted on: Posted Todayjob requisition id: 51572599**Job Description:****Role Summary**We are looking for a **ServiceNow QA Lead with ~8–10 years of experience (must have 4–6 years in ServiceNow)** to drive end-to-end testing, own release-level quality, and lead QA activities for SmartApps. The role involves strong stakeholder engagement, QA governance, and ensuring high-quality, risk-free deliveries.**Key Responsibilities*** Own **end-to-end QA for releases** – test strategy, planning, execution, and sign-off* Define and drive **QA governance, standards, and best practices** across projects* Lead **functional, regression, integration, and UAT testing** cycles* Validate **ServiceNow configurations, customizations, and integrations*** Establish and drive **test automation (ATF/Selenium)** to improve coverage and efficiency* Manage **defect lifecycle** and ensure timely resolution with development teams* Perform **data validation and ensure integrity** across ServiceNow modules* Provide **test metrics, dashboards, and quality insights** to leadership* Handle **stakeholder management** – work closely with business, product owners, and client teams for sign-offs and expectations* Drive **risk identification and mitigation** related to quality and delivery timelines* Support **major releases, upgrades, and production validation****Skills & Experience*** Strong experience in ServiceNow QA / Testing, with leadership exposure* Deep understanding of ServiceNow platform and core modules (ITSM, CSM, etc.)* Hands-on with: + Test strategy & planning + Automation tools (ATF preferred, Selenium, etc.)* Knowledge of ServiceNow configuration basics (workflows, scripting, integrations)* Experience in Agile / Scrum delivery models* Strong analytical, problem**-solving, and communication skills****Certifications*** Mandatory: **CSA (Certified System Administrator)*** Good to have: **CSM / ITSM / other ServiceNow certifications*** Knowledge and/or micro-certification in at least one of the following: + Customer Service Management (CSM) (preferred) + Playbooks + Flow Designer + Now Assist / AI + Platform Analytics + Predictive Intelligence + Service Portal + Catalog Items + Automated Test Framework (ATF)**JL9 Expectations*** Acts as **QA Lead for a module or project*** Owns **quality outcomes and release readiness*** Drives **stakeholder communication and sign-offs*** Mentors team members and promotes **automation and best practices*** Provides **proactive risk and quality insights to leadership**At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.**Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available** here***.***