ServiceNow Presales Solutions Architect

Capgemini; Bengaluru, Hyderabad; Hybrid; INR 15,00,000 - 25,00,000; Full time

Job summary

A global IT consulting firm is seeking an experienced professional to design and implement comprehensive ServiceNow solutions. This role requires extensive knowledge in ServiceNow and consulting, along with strong communication and problem-solving abilities. The ideal candidate will have over 8 years of ServiceNow experience and 10 years of consulting expertise, contributing to successful project delivery. This position is based in India.

Qualifications

• 8+ years of ServiceNow experience.
• 10+ years of consulting experience.
• Experience in architecting large-scale ServiceNow implementations.

Responsibilities

• Design and implement ServiceNow solutions.
• Provide strategic recommendations to clients.
• Collaborate with stakeholders for project delivery.

Skills

ServiceNow experience

Consulting experience

Client-side and server-side scripting

ITIL framework

Analytical and problem-solving abilities

Communication skills

Presentation skills

Education

Bachelor's degree in computer science, Information Technology, or a related field

Tools

ServiceNow

SAP

Oracle

Workday

Job description

Location - PAN INDIA

Responsibilities

• Design and implement comprehensive ServiceNow solutions that align with business requirements.
• Provide strategic recommendations and technical expertise to clients on best practices and industry trends.
• Collaborate with stakeholders, including business leaders, IT teams, and other departments, to understand their needs and ensure successful project delivery.
• Supports Sales Lead in pre-qualification activities, including ROM costing and early solution shaping as appropriate
• Develops solution & response strategy, standard versus non-standard approach, aligned to the sales strategy. Clearly communicates to all bid team members.
• Involved from Deal Qualification to Contract Signature, Sales to Delivery Handover and for a limited period in the execution to provide continuity
• Owns internal partner management and visibility of core solution related metrics to approvers
• Designs the solution and ensures the relevant solution artefacts are completed in line with global process
• Excellent understanding of the competitor landscape, providing insight into the sales plan on how to beat competition
• Provide expertise on commercially structuring deals to differentiate from the competition
• Works with Deal Analyst to set up commercial modelling tools and create pricing structure; communicates structure & tagging strategy
• Reviews and provides inputs to the contract schedules, SoW, and SLA among other documents

Qualifications

• 8+ years ServiceNow experience
• 10+ years Consulting experience
• Experience in architecting and deploying large-scale ServiceNow implementations.
• ServiceNow Pre-Sales Experience in at least one of Customer Workflows, Employee Workflows or Finance & Supply Chain Workflows
• Strong understanding of client-side and server-side scripting, including business rules, script actions, and script includes.
• In depth understanding of ITIL framework
• Advanced analytical, problem-solving, and critical thinking abilities
• Excellent time management and organizational skills
• Excellent listening, written, verbal communication skills
• Excellent presentation and facilitation skills.
• Comfortable facilitating group discussions and leading client strategy and design activities

Preferred

• Bachelors degree in computer science, Information Technology, or a related field.
• In depth technical experience with Corporate Applications that interface with ServiceNow (i.e. SAP, Oracle, SuccessFactors, Workday, etc.)
• Previous Experience as a ServiceNow Delivery Architect