ServiceNow Platform Support

Everpure; Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Benefits offered by this job

Flexible time off

Wellness resources

Company-sponsored team events

Job summary

Everpure in Bengaluru seeks a ServiceNow Platform Support Specialist to manage L2 incidents and drive RTB and KTLO enhancements within the ServiceNow ecosystem.

You will work hands-on, providing timely incident resolution, configuring and administering the platform, and collaborating with cross-functional teams to improve processes. This role emphasizes strong customer focus, clear communication, and ongoing learning across integrations, security, release management, and knowledge base creation.

Qualifications

• 2+ years of ServiceNow administration with CSA certification.
• Strong troubleshooting and communication skills to guide users.
• Experience monitoring and resolving incidents in a fast-paced environment.
• Additional ServiceNow certifications (CMDB/CSM/HRSD/WSD) are a plus.

Responsibilities

• Provide L2 incident monitoring and resolution for ServiceNow.
• Configure and administer the ServiceNow platform to support operations.
• Collaborate with ServiceNow resources and participate in scrum/agile cycles.
• Assist in release management and KTLO/RTB initiatives.
• Create and maintain knowledge articles for troubleshooting and guidance.

Skills

ServiceNow admin

CSA Certification

Incident monitoring

Troubleshooting

ServiceNow integrations

Tools

Postman

SAP

Workday

NICE InContact

Job description

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

This type of work—work that changes the world is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

As a ServiceNow Platform Support Specialist, you will play a critical role in supporting the ServiceNow platform. Your primary responsibility will be managing and resolving L2 incidents and the technical development and delivery of run-the-business (RTB) enhancements and keep-the-lights-on (KTLO) items. This role requires a hands-on, customer-focused individual with strong problem-solving skills who can manage platform support, troubleshooting, and system administration in a fast-paced, collaborative environment. You will also have opportunities to expand your skillset in many different directions within the ServiceNow ecosystem.

WHAT YOU'LL DO

Incident Monitoring & User Support:

• Provide second tier support for ServiceNow
• Actively monitor incident queue for escalations from the L1 team
• Troubleshoot and resolve L2 issues related to ServiceNow (CMDB, CSM, WSD, ITSM, HRSD, LSD, among others) and L2 issues regarding ServiceNow integrations (SAP, Workday, NICE InContact, among others)
• Escalate complex or unresolved issues and requests for enhancement to the appropriate L3 teams, ensuring prompt follow-up and, when possible, a resolution.
• Maintain strong communication with users, providing clear guidance, solutions, and updates on issue resolution or feature requests.
• Participate in L2 on-call rotation to respond to critical incidents raised from the primary L1 on-call team in off-hours

Run the Business & Keep the Lights On:

• Configure and administer the ServiceNow platform, to ensure smooth day-to-day operations, supporting both ongoing processes and new initiatives.
• Develop and deliver run the business enhancements
• Perform activities to improve platform health and security
• Assist in release management
• Troubleshoot release issues and accelerate/resolve as needed

Collaboration & Process Improvement:

• Collaborate with other technical ServiceNow resources in the transfer of knowledge as initiatives move from Change-the-Business to RTB
• Support change management through organizational change management communications and hypercare
• Identify trends and common issues within ServiceNow and propose improvements to platform configurations, workflows, and user training to reduce future incidents.
• Participate in our scrum agile development cycle
• Create and maintain platform knowledge articles relating to troubleshooting, user guidance, and technical solutions for both the platform support team and the L1 support team, to improve user experience

We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

• 2+ yearsof experience with ServiceNow administration (CSA Certification required), including security administration, creating reports & dashboards, data configuration
• Proven ability to troubleshoot and resolve technical issues in a timely manner, with strong communication skills to clearly guide users through problem resolution.
• Experience monitoring and resolving incidents and providing real-time user support in a fast‑paced environment.
• Ability to analyze data, identify trends, and recommend improvements to workflows, platforms, and processes.
• Additional ServiceNow certifications beyond a CSA are a plus, especially in modules such as CMDB, CSM, HRSD, WSD, LSD.
• Experience with ServiceNow integrations such as SAP, Workday, NICE InContact, etc. is a plus
• Experience with testing integrations with tools like Postman is a plus
• Familiarity with scrum agile and Program Increment (PI) planning frameworks are a plus
• Experience with how to write RCA (5 Why’s) is a plus

#LI-ONSITE

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [e-mail] if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.