ServiceNow Engineer- HRSD & CSM

Micron Technology, Inc; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Micron Technology, Inc. is seeking a Software Engineer E2 to design and implement scalable ServiceNow HRSD and CSM solutions in our Hyderabad, India operations.

You will work on HR Case Management, Employee Center, Lifecycle Events, and Customer Service portals within a modern platform environment. You will enable automation, AI-driven features such as Now Assist, Virtual Agent, and GenAI, and build integrations with HR/CRM systems using REST and SOAP.

Qualifications

• 3-5 years hands-on ServiceNow development and implementation experience.

Responsibilities

• Design, develop, and implement scalable ServiceNow HRSD and CSM solutions, including HR Case Management, Employee Center, Lifecycle Events, HR Services, Customer Case Management, Knowledge Management, and Customer Portals.
• Drive digital transformation initiatives through workflow automation, self-service experiences, and AI-powered solutions.
• Configure and enhance Employee Center, Agent Workspace, Case Management, Catalog Items, Knowledge Bases, Record Producers, and Service Portals.
• Develop custom applications, integrations, APIs, workflows, and reusable platform components using ServiceNow best practices.
• Implement AI capabilities such as Now Assist, AI Search, Predictive Intelligence, Virtual Agent, and GenAI-driven user experiences.
• Collaborate with business stakeholders to translate requirements into scalable technical solutions.

Skills

ServiceNow HRSD

ServiceNow CSM

JavaScript

REST APIs

SOAP

SSO/SAML

AI capabilities

Agile delivery

Troubleshooting

Communication

Tools

Flow Designer

Integration Hub

Service Catalog

Knowledge Management

Agent Workspace

Service Portal

GenAI

Job description

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Role and Responsibilities

• Design, develop, and implement scalable ServiceNow HRSD and CSM solutions, including HR Case Management, Employee Center, Lifecycle Events, HR Services, Customer Case Management, Knowledge Management, and Customer Portals.
• Drive digital transformation initiatives through workflow automation, self-service experiences, and AI-powered solutions.
• Configure and enhance Employee Center, Agent Workspace, Case Management, Catalog Items, Knowledge Bases, Record Producers, and Service Portals.
• Develop custom applications, integrations, APIs, workflows, and reusable platform components using ServiceNow best practices.
• Implement AI capabilities such as Now Assist, AI Search, Predictive Intelligence, Virtual Agent, and GenAI-driven user experiences.
• Collaborate with business stakeholders to translate requirements into scalable technical solutions.
• Build and support integrations with HR, CRM, Identity Management, ERP, and other enterprise systems using REST, SOAP, and Integration Hub.
• Perform technical analysis, troubleshooting, root cause analysis, and performance optimization across HRSD and CSM applications.
• Support platform upgrades, release management, testing, and deployment activities while ensuring platform stability and security.
• Contribute to platform standards, solution design reviews, technical documentation, and governance practices.

Qualification / Requirements

• 3-5 years of hands-on ServiceNow development and implementation experience.
• Strong expertise in HRSD and CSM modules with solid ServiceNow Platform development experience.
• Hands-on experience with HR Case Management, Employee Center, Lifecycle Events, HR Knowledge Management, Customer Service Management, Case Routing, Knowledge Management, and Customer Workspaces.
• Strong experience with Flow Designer, Integration Hub, Service Catalog, Workspaces, and Service Portal.
• Proficiency in JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and ServiceNow APIs.
• Experience building integrations using REST APIs, SOAP, SSO/SAML, and enterprise integration patterns.
• Experience implementing AI-enabled solutions using Now Assist, AI Search, Virtual Agent, Predictive Intelligence, Agent Assist, or Generative AI capabilities.
• Knowledge of ServiceNow architecture, security, platform governance, performance optimization, and upgrade management.
• Strong analytical, troubleshooting, communication, presentation, and stakeholder collaboration skills.
• Experience working in Agile product delivery environments.

Job Profile(s):

Software Engineer E2

Relocation level: (TBD)

Before Getting Started

• Hiring managers may view your performance appraisals, original resume, transcripts or other performance-related documentation in your personal file. This information will be held in confidence.
• If you are selected to interview for a position, you must notify your direct supervisor before participating in the interview process.

Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on Benefits | Micron Technology, Inc

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.