ServiceNow Engineer - ESG, Health & Safety

Micron Technology; Hyderabad; On-site; INR 1,200,000 - 2,500,000; Full time

Job summary

Micron Technology is seeking a ServiceNow Developer to design, configure, and support ESG Management, Health & Safety Incident Management, and Audit Management solutions.

You will build workflows, integrations, dashboards, and automation, collaborate with stakeholders, and leverage AI-powered features to improve operations and risk management.

Qualifications

• 3–5 years of hands-on ServiceNow development and implementation experience.
• Experience with ServiceNow ESG Management, Health & Safety, and Audit Management.
• Strong Platform development including Flow Designer, Integration Hub, Reporting, Workspaces.
• Proficiency in JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies/Actions, and APIs.
• Experience building REST APIs, SOAP services, and enterprise integration patterns.
• Familiarity with AI-powered capabilities such as Now Assist, AI Search, Predictive Intelligence, Virtual Agent.
• Understanding of ServiceNow platform architecture, security, governance, performance optimization, upgrade management.
• Knowledge of ESG reporting, sustainability metrics, workplace safety, audit processes, compliance, and governance.
• Strong analytical, troubleshooting, communication, and stakeholder collaboration skills.
• Experience working in Agile product delivery environments.

Responsibilities

• Design, develop, configure, and support ServiceNow solutions with primary focus on ESG, Health & Safety, and Audit Management.
• Configure ESG capabilities including metrics, data collection, reporting, disclosures, goals, attestations, and program management.
• Develop Health & Safety processes including incident reporting, investigations, corrective actions, and regulatory reporting.
• Configure Audit Management capabilities including planning, engagements, findings, and remediation.
• Develop workflows, integrations, dashboards, reports, and automation using ServiceNow.
• Leverage Now Assist, AI Search, Predictive Intelligence, and automation to improve UX and efficiency.
• Collaborate with stakeholders to translate requirements into scalable ServiceNow solutions.
• Support testing, deployments, upgrades, troubleshooting, performance optimization, and production support.
• Create and maintain technical documentation and solution design artifacts.

Skills

ServiceNow development

ESG Management

Health & Safety

Audit Management

Flow Designer

Integration Hub

UI Policies

UI Actions

REST APIs

JavaScript

Automation

Agile

AI capabilities

Tools

ServiceNow APIs

Job description

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Role And Responsibilities

• Design, develop, configure, and support ServiceNow platform solutions with a primary focus on ESG Management, Health & Safety Incident Management, and Audit Management.
• Configure and enhance ESG capabilities including Metric Definitions, Data Collection, ESG Reporting, Disclosure Frameworks, Goals & Targets, Attestations, and Sustainability Program Management.
• Develop and support Health & Safety processes including Incident Reporting, Investigations, Corrective Actions, Safety Observations, Hazard Management, and Regulatory Reporting.
• Configure and enhance Audit Management capabilities including Audit Planning, Audit Engagements, Findings, Recommendations, Action Tracking, and Remediation Management.
• Develop workflows, integrations, APIs, dashboards, reports, workspaces, and automation solutions using ServiceNow platform capabilities.
• Leverage AI-powered capabilities such as Now Assist, AI Search, Predictive Intelligence, and workflow automation to improve user experience and operational efficiency.
• Collaborate with business stakeholders to translate requirements into scalable and maintainable ServiceNow solutions.
• Support testing, deployments, upgrades, troubleshooting, performance optimization, and production support activities.
• Create and maintain technical documentation, knowledge articles, and solution design artifacts.

Qualification / Requirements

• 3-5 years of hands‑on ServiceNow development and implementation experience.
• Experience with ServiceNow ESG Management, Health & Safety Incident Management, and Audit Management applications.
• Strong ServiceNow Platform development experience including Flow Designer, Integration Hub, Reporting, Workspaces, Platform Configuration, and Automation.
• Proficiency in JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and ServiceNow APIs.
• Experience building integrations using REST APIs, SOAP services, and enterprise integration patterns.
• Familiarity with AI‑powered capabilities such as Now Assist, AI Search, Predictive Intelligence, Virtual Agent, and GenAI‑enabled experiences.
• Understanding of ServiceNow platform architecture, security, governance, performance optimization, and upgrade management.
• Knowledge of ESG reporting, sustainability metrics, workplace safety, audit processes, compliance requirements, and operational governance.
• Strong analytical, troubleshooting, communication, and stakeholder collaboration skills.
• Experience working in Agile product delivery environments.

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high‑performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact [e-mail]

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.

Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.