Servicenow Developer_ITOM_Immediate Joiners only

RiDiK; Kolkata District, Pune District, Bengaluru; Hybrid; INR 4,000,000 - 6,000,000; Full time

Job summary

RiDiK is seeking an experienced ServiceNow Technical Lead/Architect to spearhead the ACCV initiative for Visibility in a large enterprise environment. The role focuses on architecture, discovery, mapping, and CMDB health with deep ITOM expertise.

You will lead technical teams, collaborate with stakeholders, and ensure alignment with ServiceNow best practices. Ideal candidates have 10+ years IT experience and 7+ years in ServiceNow architecture, with ACCV and CSDM proficiency.

Qualifications

• 10+ years of IT experience with at least 7 years in ServiceNow development and architecture.
• Extensive experience implementing ServiceNow Discovery, Service Mapping, and CMDB.
• Hands-on ACCV deployment in large enterprise environments.
• Strong JavaScript, PowerShell, shell scripting and Regex skills.
• Deep knowledge of CSDM and ITIL processes.

Responsibilities

• Lead end-to-end ACCV architecture, design, and deployment.
• Design and configure ServiceNow Discovery and top-down Service Mapping for accurate mapping of IT infrastructure and services.
• Establish CMDB architecture using CSDM; ensure data integrity and health.
• Act as SME for ITOM Visibility; guide teams and resolve complex technical challenges.
• Collaborate with stakeholders, infrastructure teams, and project managers to define deployment strategies.

Skills

ServiceNow ITOM

ACCV

ServiceNow Discovery

Service Mapping

CMDB

CSDM

Scripting (JavaScript)

PowerShell

Shell scripting

Regex

ITIL processes

Tools

ServiceNow Studio

Probes & Sensors

Job description

About the Role

We are seeking an experienced ServiceNow Technical Lead / Architect to spearhead the implementation of ServiceNow Agent Client Collector for Visibility (ACCV) for our enterprise customer. The ideal candidate will possess deep, hands-on architectural and technical expertise in ServiceNow IT Operations Management (ITOM), specifically focusing on Discovery, ACCV, CMDB, and Service Mapping.

Key Responsibilities

• ACCV Implementation: Lead the end-to-end architecture, design, and deployment of ServiceNow Agent Client Collector for Visibility (ACCV) across the customer's infrastructure.
• ITOM Strategy & Execution: Design and configure ServiceNow Discovery and top-down Service Mapping to ensure accurate mapping of IT infrastructure and business services.
• CMDB Health & Governance: Establish CMDB architecture best practices, ensuring data integrity, accuracy, and health using the Common Service Data Model (CSDM) framework.
• Technical Leadership: Act as the Subject Matter Expert (SME) for ITOM Visibility. Guide development teams, troubleshoot complex technical challenges, and ensure solutions align with ServiceNow best practices.
• Stakeholder Collaboration: Work closely with customer stakeholders, infrastructure teams, and project managers to gather requirements, define deployment strategies, and ensure seamless delivery.
• Customization & Integration: Develop custom patterns, probes, sensors, and scripts as necessary to handle complex discovery requirements and non-standard infrastructure.

Required Skills & Experience

• Experience: 10+ years of IT experience with a minimum of 7 years dedicated to ServiceNow development and architecture.
• ITOM Expertise: Extensive, proven experience implementing ServiceNow Discovery, Service Mapping, and CMDB.
• ACCV Proficiency: Specific, hands-on experience deploying and configuring ServiceNow ACCV in a large-scale enterprise environment.
• Scripting Skills: Strong proficiency in JavaScript, PowerShell, Shell scripting, and Regex for pattern development and system integration.
• Architecture & CSDM: Deep understanding of the ServiceNow Common Service Data Model (CSDM) and ITIL processes.
• Certifications (Highly Preferred):
  • Certified Implementation Specialist (CIS) Discovery
  • Certified Implementation Specialist (CIS) – Service Mapping
  • Certified Master Architect (CMA) or Certified Technical Architect (CTA) is a major plus.