ServiceNow Developer

New Era Solutions; Pune District; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

An IT services firm is seeking a ServiceNow ITSM Developer to work on-site in India. The candidate will design and deliver ITSM solutions, manage integrations, and troubleshoot issues. A proven track record with ServiceNow and hands-on experience are essential. The role promises competitive compensation and growth opportunities in a collaborative workspace.

Benefits

Competitive compensation

Project-based learning opportunities

Qualifications

• 3+ years of experience in delivering ServiceNow ITSM implementations and enhancements.
• On-site availability in India for implementation and support activities.

Responsibilities

• Design and deliver ServiceNow ITSM solutions across various modules.
• Create and maintain scripts, business rules, and UI policies.
• Implement integrations with third-party systems.

Skills

ServiceNow ITSM

ServiceNow Scripting

JavaScript

Flow Designer

REST integrations

Service Portal

Education

ITIL Foundation certification or equivalent process knowledge

Job description

About the Opportunity

A fast-growing IT services firm operating in the Enterprise IT Service Management (ITSM) and digital transformation sector. We deliver managed services, platform implementations and automation for large enterprise customers—optimizing incident, change, problem and service-request lifecycles to improve business resilience and user experience.

Role: ServiceNow ITSM Developer (On-site, India)

Role & Responsibilities

• Design, develop and deliver ServiceNow ITSM solutions across Incident, Problem, Change, Request, and Knowledge Management modules.
• Create and maintain server-side and client-side scripts, business rules, UI policies, and scheduled jobs to enforce business logic and SLAs.
• Build and extend Service Portal pages and custom widgets to improve end-user experience and adoption.
• Implement integrations using REST/SOAP web services and inbound/outbound REST APIs to connect ServiceNow with third-party systems.
• Collaborate with architects, process owners and QA to translate requirements into scoped applications, update sets and deployment pipelines.
• Troubleshoot platform issues, perform root-cause analysis, and implement fixes while maintaining configuration hygiene and documentation.

Skills & Qualifications

Must-Have

• ServiceNow ITSM
• ServiceNow Scripting
• JavaScript
• Flow Designer
• REST integrations
• Service Portal

Preferred

• Configuration Management Database (CMDB)
• Scoped Applications
• Discovery

Qualifications

• Proven track record of delivering ServiceNow ITSM implementations and enhancements (typically 3+ years preferred).
• On-site availability in India for implementation and support activities.
• ITIL Foundation certification or equivalent process knowledge is a plus.

Benefits & Culture Highlights

• Opportunity to work on enterprise-scale ITSM transformations and automation programs.
• Collaborative, delivery-focused culture with mentorship and technical growth pathways.
• Competitive compensation and project-based learning opportunities on the latest ServiceNow capabilities.

This role is optimized for candidates who are hands-on with the ServiceNow platform, eager to own end-to-end ITSM implementations, and comfortable working on-site in India to deliver high-impact outcomes. Apply if you are passionate about building reliable, scalable ITSM solutions that drive measurable business value.