ServiceNow Developer

Alvarez & Marsal; India; Remote; INR 1,000,000 - 1,700,000; Full time

Job summary

Alvarez & Marsal is seeking a mid-level ServiceNow Developer for a remote role based in India (Gurgaon or Bangalore focus). You will design, configure and support ServiceNow platforms, APIs and workflows to meet business needs.

You will work with stakeholders, translate requirements into platform designs, and ensure reliable delivery through testing and documentation. The role emphasizes hands-on development, integrations, automation, and user-facing experiences such as Service Portal and UI

Qualifications

• Four to six years of relevant professional experience.
• Bachelor of Science degree in Computer Science or Information Systems.
• Experience configuring ServiceNow modules and ITSM concepts.

Responsibilities

• Gather and document technical requirements with business stakeholders.
• Design ServiceNow solutions, workflows and scoped applications.
• Build automated workflows using Flow Designer and configure integrations including REST API connections.
• Create test strategies and test cases; validate releases across environments.
• Troubleshoot production issues and maintain platform reliability.
• Document technical work and provide training materials for users.

Skills

ServiceNow development

Flow Designer

REST API integrations

IntegrationHub

UI Builder

Service Portal

ITSM concepts

Agile development

Stakeholder management

Education

Bachelor of Science in Computer Science or Information Systems

Tools

ServiceNow

IntegrationHub

REST API

Flow Designer

UI Builder

Service Portal

Job description

Experience: 4–6 years of relevant exp

Alvarez & Marsal (A&M) is a global professional services firm providing advisory, business performance improvement, turnaround management and interim leadership services to companies, investors and government entities. Founded in 1983 as a restructuring boutique, the firm works across six continents to help organizations address complex business issues, improve operating performance, maximize stakeholder value and accelerate results. Its vision links operations, performance improvement and value creation to help organizations turn stagnation into growth. A&M's founding principles are Leadership, Action and Results, supported by values of Integrity, Quality, Objectivity, Fun, Personal Reward and Inclusive Diversity. The firm describes its culture as lean, fast-paced and entrepreneurial, bringing independent thinkers, experienced operators and consultants to challenging client problems. In India, its global capability center supports business units and client delivery across geographies through dedicated centers of expertise. This role is within the IT Services and IT Consulting sector and is based remotely, with the search focused on candidates in Gurgaon or Bangalore.

About the Role

As a ServiceNow Developer at Alvarez & Marsal, you will design, build and support platform solutions that help address business needs through reliable workflows and applications. Reporting to the Senior ServiceNow Practice Manager, you will gather technical requirements from stakeholders, translate them into ServiceNow designs, and develop scripts and scoped applications. The role spans ServiceNow configuration, integrations, Flow Designer automation and user-facing experiences such as Service Portal and UI Builder. You will create test strategies and cases, validate releases across platform environments, and investigate production issues through root-cause analysis. Clear technical documentation, training materials and regular progress communication will support adoption and dependable delivery. This is a full-time, remote mid-level role for a professional with four to six years of experience, aligned to candidates in Gurgaon or Bangalore.

Key Responsibilities

• Gather and document technical requirements with business stakeholders, clarifying needs and constraints before shaping ServiceNow solutions. Communicate delivery progress and keep stakeholders informed throughout development.
• Design ServiceNow solutions, workflows and scoped applications that address documented requirements. Develop platform scripts and configure modules with attention to maintainability and business outcomes.
• Build automated workflows using Flow Designer and configure integrations, including REST API connections through IntegrationHub where appropriate. Support connected processes across ServiceNow capabilities.
• Create test strategies and test cases for platform changes. Validate releases across ServiceNow environments to confirm expected behavior and support controlled deployment.
• Troubleshoot production issues, identify root causes and implement appropriate resolutions. Help maintain platform reliability by addressing defects and documenting relevant technical findings.
• Maintain clear technical documentation and training materials for ServiceNow solutions. Support stakeholder understanding and ongoing use of workflows, applications and configured modules.
• Experience configuring ServiceNow modules and applying ITSM and ServiceNow concepts. Able to translate technical requirements into appropriate platform designs and configurations.
• Practical experience with Flow Designer to build automated workflows. Understands how workflow automation can support reliable and repeatable business processes.
• Experience with IntegrationHub and REST API integrations. Able to configure and support integrations between ServiceNow and connected systems.
• Familiarity with Service Portal, Service Catalog and UI Builder. Able to contribute to ServiceNow user-facing experiences and catalog capabilities.
• Knowledge of automated testing, test strategy development and test case creation. Able to validate releases across platform environments and investigate production problems.
• Stakeholder management and Agile development skills. Communicates progress clearly, collaborates through iterative delivery and keeps technical work aligned with documented requirements.

Additional Plus

• Experience in IT services and IT consulting or software development environments can help contextualize platform delivery and stakeholder needs.
• A Bachelor of Science degree in Computer Science or Information Systems is aligned with the role’s stated education profile.
• Specialization in ServiceNow Development, IT Service Management or Workflow Automation is relevant to the position.

What You'll Bring

• Four to six years of relevant professional experience, bringing mid-level capability to a full-time ServiceNow development role.
• A Bachelor of Science background in Computer Science or Information Systems, with knowledge aligned to ServiceNow Development, IT Service Management or Workflow Automation.
• The ability to gather requirements, develop and configure solutions, test platform changes, and troubleshoot production issues with sound technical judgment.
• Clear communication and stakeholder management skills, including the ability to document technical work, prepare training materials and share progress in an Agile environment.

Why Join Us

At Alvarez & Marsal, this role connects hands-on ServiceNow engineering with a firm focused on solving complex business issues and improving performance. You will contribute across the development lifecycle, from requirements and solution design through implementation, testing, release validation and production support. The breadth of work includes scripting, scoped applications, workflow automation, integrations and user-facing platform capabilities, giving you opportunities to apply and deepen your ServiceNow practice. You will work with business stakeholders and report to the Senior ServiceNow Practice Manager, keeping technical delivery connected to operational needs. A&M describes its culture as entrepreneurial and action-oriented, with independent thinkers working on challenging client problems. Its stated employee offerings include early access to responsibility, mentorship, internal mobility and professional development through training and A&M University. The firm also highlights flexible work models, work-life balance, employee resource groups, wellness initiatives and opportunities to give back through community programs. A&M’s emphasis on inclusive diversity and diverse teaming shapes a workplace where different perspectives are treated as strengths.

What We Offer

• A full-time, remote role with ownership across requirements, solution design, ServiceNow development, release validation and production troubleshooting.
• Opportunities for professional development through training and A&M University, alongside mentorship, internal mobility and early access to responsibility.
• A&M highlights flexible work models, work-life balance, employee resource groups, wellness initiatives and opportunities to contribute through community programs.