ServiceNow CSM Developer

Job Title: ServiceNow CSM Developer

Skills: ServiceNow CSM Solution Design, Workflow Automation & UX / UI Design

Experience: 5 - 10 years

Notice: Immediate - 60 days joiners are preferable

Location: Greater Noida & Pune

We at Coforge are hiring ServiceNow CSM Developers with the following skillset:

1. Solution Design: Collaborating with stakeholders to understand business requirements & design customer service solutions within the ServiceNow platform.
2. Configuration and Customization: Configuring ServiceNow CSM modules, workflows, forms & user interfaces to align with customer service processes and requirements.
3. Integration: Integrating ServiceNow CSM with other systems & applications, such as CRM, ERP, and third-party service providers to streamline data exchange and automate processes.
4. Workflow Automation: Developing & implementing workflows, business rules, and automation scripts to automate customer service processes like incident management, problem management, change management, and request fulfillment.
5. Custom Application Development: Building custom applications, modules & portals within ServiceNow to extend its capabilities and address specific customer needs.
6. User Experience (UX) Design: Designing intuitive & user-friendly interfaces for customer service agents, managers, and end-users to enhance experience and productivity.
7. Reporting and Analytics: Configuring dashboards, reports & analytics within ServiceNow to provide insights into performance, trends, and areas for improvement.
8. Security and Compliance: Ensuring solutions adhere to security best practices & compliance standards like GDPR and HIPAA.

Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.
• Proven experience as a ServiceNow Developer with platform configuration & customizations expertise.
• Strong understanding of ITSM & business process automation.
• Proficient in JavaScript, HTML, CSS, and web technologies.
• Experience with ServiceNow integrations & web services.
• ServiceNow certifications are a plus.

Skills:

• ServiceNow development skills.
• Strong analytical & problem-solving abilities.
• Excellent communication & collaboration skills.
• Ability to work in a fast-paced & dynamic environment.
• Detail-oriented with a commitment to high-quality solutions.