ServiceNow Business Analyst- HRSD

NTT DATA BUSINESS SOLUTIONS; Bengaluru; Hybrid; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

NTT DATA BUSINESS SOLUTIONS is seeking a seasoned Business Process Analyst to optimize and transform core business processes. You will collaborate with cross-functional teams, leverage data analysis, and apply best practices to streamline workflows and enhance customer experience.

The role focuses on end-to-end process design, documentation, testing, and delivering improvements within IT services. Hybrid working setup and a culture of inclusion support your growth and impact.

Qualifications

• Bachelor's degree or equivalent in Business or related field.
• Project Management certification preferred.
• Six Sigma or Lean or equivalent type certification preferred.

Responsibilities

• Advises stakeholders on improvements to end-to-end business processes.
• Applies business process redesign methodologies to develop solutions.
• Identifies opportunities for cross-functional synergies and improvements.
• Conducts impact assessments of process gaps and maps during design.
• Facilitates design/re-design of processes to improve client service and efficiency.
• Documents, standardizes, and maintains new or improved processes.
• Engages stakeholders and facilitates workshops to update processes.
• Prepares detailed process diagrams and design documentation.
• Supports implementation and delivery of process improvement projects.
• Ensures change management processes align with standards and methodologies.

Skills

Analytical skills

Communication skills

Problem solving

Attention to detail

Collaboration

Adaptability

Data analysis

Project management

Time management

Process mapping

Lean/Six Sigma

Education

Bachelor's degree in Business or related field

Project Management certification

Six Sigma or Lean certification

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Business Process Analyst is a seasoned subject matter expert, responsible for optimizing and transforming company business processes to drive efficiency, innovation, and excellence.

This role involves collaborating with cross functional teams, leveraging technology, and implementing best practices to streamline workflows, enhance customer experience, and achieve business objectives.

The Business Process Analyst defines, develops, documents, tests and optimizes the end-to-end processes that support the business.

Key responsibilities

• Advises relevant stakeholders in the business on improvement options of existing end-to-end business processes.
• Applies business process redesign methodology to develop effective solutions to business problems.
• Assists with the proactive identification of business and/or operational process improvements through data analysis to ensure constructive suggestions for change.
• Uses the information gathered from incidents raised by the operation to ensure the identification of process improvements.
• Identifies potential cross-functional synergies and improvements that will ensure optimal performance within the assigned area of responsibility.
• Conducts impact assessments of process gaps by analyzing grey areas not clearly defined by established standards and ensuring that these are mapped during the design process.
• Facilitates the design / re-design of business processes including clarifying, identifying issues and facilitating changes to attain the highest levels of client service, efficiency, control and compliance.
• Standardizes, maintains, and documents new or improved processes based on findings and analysis.
• Engages with a variety of stakeholders and facilitates workshops to generate, review and update the new improved processes.
• Ensures the preparation of detailed process diagrams and the accompanying documentation in terms of process design.
• Assists with the implementation and delivery of internal and external projects related to business process improvement, against a predetermined project plan.
• Ensures that the required change management processes are followed, and initiatives are implemented in line with company standards and methodology.
• Performs any other related task as required.

To thrive in this role, you need to have

• Seasoned analytical skills with the ability to dissect complex business processes, identify patterns, and propose improvements.
• Excellent communication skills to articulate complex process flows to business stakeholders.
• Problem-solving mindset with the ability to identify root causes and develop effective solutions.
• Attention to detail and accuracy in documenting process workflows and procedures.
• Collaboration skills to work effectively with cross-functional teams and stakeholders.
• Adaptability and openness to change, especially in dynamic and evolving environments.
• Seasoned proficiency in data analysis tools and techniques.
• Project management skills to coordinate and implement process improvement initiatives.
• Ability to work under pressure and meet deadlines.
• Ability to prioritize workload in a fast-paced environment.
• Seasoned knowledge of workflow and process control software.
• Ability to analyze and understand process mapping as a method of visualizing an ongoing process.
• Seasoned knowledge on processes and up and downstream impact of process steps.
• Seasoned knowledge of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering.

Academic qualifications and certifications

• Bachelor's degree or equivalent in Business or related field.
• Project Management certification preferred.
• Six Sigma or Lean or equivalent type certification preferred.

Required experience

• Seasoned experience in business process improvement, process reengineering, or related roles within the IT services industry.
• Seasoned demonstrated experience as a business process analyst or related role within an IT services or technology organization
• Seasoned demonstrated experience of dissecting complex processes, identifying patterns, and proposing improvements
• Seasoned demonstrated experience using process analysis methodologies and tools
• Seasoned experience in project management methods such as Scrum or Waterfall.

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.