ServiceNow Business Analyst

Varite Inc; India; On-site; INR 500,000 - 900,000; Full time

Benefits offered by this job

Referral bonuses based on experience

Diverse and inclusive work environment

Job summary

A multinational technology company is seeking a Business Analyst to manage ServiceNow end user communication and training. The ideal candidate will have a strong ITSM or ITIL background and the ability to collaborate with clients to drive technical solutions. This role involves participation in workshops and may require travel to other locations. A proactive attitude towards development is essential, along with strong client engagement skills. This position offers a rewarding environment with competitive bonuses for referrals.

Qualifications

• Strong background as a Business Analyst.
• Specific ITSM or ITIL experience and exposure.
• Ability to work with clients and distill requirements.

Responsibilities

• Manage ServiceNow end user and customer communication.
• Conduct ServiceNow end user and customer training.
• Drive requirements with the process team.

Skills

ServiceNow communication

Business Analyst experience

ITSM or ITIL exposure

Client interaction skills

Proactive development attitude

Job description

Company Name

VARITE India Private Limited

About The Client

Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.

Essential Job Functions

• ServiceNow end user and customer communication
• ServiceNow end user and customer training
• Working with the process team to drive out requirements
• Working within the Engineering team to articulate technical challenges and opportunities
• Participating and contributing to workshops offering best possible solutions
• Specific ITSM or ITIL experience and exposure
• A strong background as a Business Analyst
• A proactive attitude to development and a willingness to be active in the definition of the ITSM development with our clients
• A willingness to travel to other locations particularly Birmingham
• The ability to show evidence that you can work with clients, distill requirements, work in partnership with clients and engineers to deliver solutions, document and drive signoff

How to Apply

Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India - VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you’re not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you’ll receive a one‑time referral bonus based on the following scale if the referred candidate completes a three‑month assignment with VARITE.

Experience Level Bonus Referral

0‑2 years INR 5,000

2‑6 years INR 7,500

6+ years INR 10,000

About VARITE

VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.