ServiceNow ATF Expert

Forward Eye Technologies; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Forward Eye Technologies is seeking a ServiceNow ATF expert to design and implement automated test frameworks for ITSM and ITOM workflows. You will integrate automated testing into CI/CD pipelines, collaborate with development teams, and transform manual tests into efficient automated scripts to support 300,000 users.

The ideal candidate has 5+ years of testing experience, works well in a scrum team, and possesses strong communication and stakeholder management skills.

Qualifications

• 5+ years of testing experience.
• Experience in scrum teams and collaborative work with developers.
• Experience testing for large customer bases (our tool serves 300,000 users).
• Strong interpersonal skills and stakeholder management.

Responsibilities

• Design and implement automation frameworks with ServiceNow ATF.
• Architect and run automated tests for ITSM/ITOM workflows.
• Integrate automated testing into CI/CD pipelines with development teams.
• Analyze and convert manual tests into automated scripts to improve coverage.
• Troubleshoot ServiceNow issues and ensure tests reflect business requirements.

Skills

Automation testing

ServiceNow ITSM

ServiceNow ATF

CI/CD collaboration

Team collaboration

Education

BE/B.Tech

Tools

ServiceNow ATF

ITSM

ITOM

Job description

Service Now ATF expert

Key Responsibilities :

• Designing and implementing automation frameworks and ensuring comprehensive test coverage.
• Architect and execute comprehensive automated test frameworks using ServiceNow Automated Test Framework (ATF) to validate complex ITSM and ITOM workflows.
• Collaborate with development teams to integrate automated testing into the CI/CD pipeline, ensuring seamless deployments and high code quality.
• Analyze existing manual testing processes and transition them into automated scripts to improve testing coverage and reduce regression cycles.
• Troubleshoot and resolve complex issues within the ServiceNow platform, ensuring that automated tests accurately reflect business requirements and system performance.

Technical Skills :

• Expert in ServiceNow ITSM, Service Requests and Basic understanding of ITOM and AI tools.
• Intermediate for Adoption to AI tools.

Experience and Requirements :

• Must have worked in a scrum team and can work within a group of developers.
• Must have tested applications for a large customer base (our tool will be used by 300,000 users).
• Must have 5+ years of testing experience in total.
• Must be a team player; this project needs strong collaboration skills team members do not code in isolation.
• Worked within IT or preferably Service management.
• BE/B Tech degree or equivalent experience.
• Strong interpersonal skills ability to influence, lead and drive teams to deliver, good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients.