Servicenow Architect

Capgemini Invent; Bengaluru; On-site; INR 5,000,000 - 8,000,000; Full time

Benefits offered by this job

Flexible work arrangements

Career growth programs

Generative AI certifications

Job summary

Capgemini Invent seeks a Certified Technical Architect to lead end-to-end ServiceNow solution design and advisory across ITSM, HRSD, SPM, and SAM. You will drive architecture, governance, and AI-enabled automation while mentoring the COE team and guiding client engagements.

Role requires hands-on scripting, integrations, and strong ITIL/CSDM 4.0 expertise, with a focus on delivering scalable, future-ready platforms and measurable business outcomes.

Qualifications

• 12-16 years of experience in IT consulting, solution architecture, and ServiceNow implementation.
• Deep expertise in ServiceNow in one of the modules - ITSM, HRSD, SPM, and SAM.
• Proven track record in ServiceNow solution design, technical leadership, and bestpractice implementation.
• Strong understanding of CSDM 4.0, CMDB, ITIL frameworks, and IT service management principles.
• Experience with AI-driven automation, Virtual Agents, and Generative AI within ServiceNow is a plus.
• Hands-on experience with ServiceNow scripting, integrations, and workflow automation. Experience with AI-driven automation, Generative AI, and intelligent workflow orchestration in ServiceNow

Responsibilities

• Lead solution design, architecture, and technical strategy for ServiceNOW Implementations across ITSM, HRSD, SPM, and SAM.
• Work closely with business stakeholders and delivery teams to translate requirements into scalable, efficient, and future-ready ServiceNow solutions.
• Ensure alignment with CSDM 4.0, ITIL, and governance best practices.
• Define ServiceNow data models, integrations, and automation workflows, leveraging AI capabilities.
• Act as a trusted advisor to clients, providing expertise on ServiceNow best practices, process automation, and workflow optimization.
• Lead client workshops, discovery sessions, and roadmap planning for ServiceNow adoption.
• Drive continuous improvement and innovation initiatives within client environments.
• Oversee the technical execution of ServiceNow projects, ensuring high-quality delivery and adherence to best practices.

Skills

ServiceNow

AI-driven automation

Scripting

Integrations

Workflow automation

Solution design

Tools

ServiceNow scripting

CMDB

ITIL

Job description

Certification: Certified Technical Architect (CTA)

As the digital innovation, design and transformation brand of the Capgemini Group, at Capgemini Invent we enable CxOs to envision and shape what’s next for businesses. Located in over 40 studios and more than 70 offices around the world, we are a 13,500 strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences, and business models for sustainable growth.

Your Role

This role will be responsible for end-to-end solution design, technical advisory, and bestpractice

implementations, ensuring alignment with business needs, governance frameworks,

and innovation initiatives. The ideal candidate will bring hands-on expertise in ServiceNow

solutioning, a consulting mindset, and a passion for driving digital transformation using nextgen

capabilities like Agentic AI, NOW Assist, Generative AI, and CSDM 4.0.

ServiceNow Solutioning & Architecture

• Lead solution design, architecture, and technical strategy for ServiceNOW Implementations across ITSM, HRSD, SPM, and SAM.
• Work closely with business stakeholders and delivery teams to translate requirements into scalable, efficient, and future-ready ServiceNow solutions.
• Ensure alignment with CSDM 4.0, ITIL, and governance best practices.
• Define ServiceNow data models, integrations, and automation workflows, leveraging

Client Advisory & Consulting

• Act as a trusted advisor to clients, providing expertise on ServiceNow best practices, process automation, and workflow optimization.
• Lead client workshops, discovery sessions, and roadmap planning for ServiceNow adoption.
• Guide clients on AI-powered automation, predictive intelligence, and NOW Assist capabilities to maximize business value.
• Drive continuous improvement and innovation initiatives within client environments.

Delivery & Implementation Leadership

• Oversee the technical execution of ServiceNow projects, ensuring high-quality delivery and adherence to best practices.
• Provide technical oversight, solution validation, and risk mitigation across ServiceNow engagements.
• Ensure seamless integration of ServiceNow with enterprise applications, cloud platforms, and legacy systems.
• Define KPIs and success metrics for ServiceNow implementations, ensuring business outcomes are met.

Governance, Compliance & Best Practices

• Establish and enforce governance frameworks, security standards, and compliance models for ServiceNow solutions.
• Ensure CMDB integrity, data consistency, and process standardization across ServiceNow modules.
• Drive adherence to CSDM 4.0, ITIL standards, and platform governance best practices.
• Define performance monitoring, incident management, and SLA reporting for ServiceNow operations.

Technical Leadership & COE Development

• Act as a thought leader within the ServiceNow COE, driving capability development and knowledge sharing.
• Mentor ServiceNow developers, architects, and consultants, ensuring technical upskilling and best-practice adoption.
• Support ServiceNow practice growth by developing reusable assets, frameworks, and accelerators.
• Stay ahead of emerging trends in AI-driven automation, Virtual Agents, and Generative AI within ServiceNow.

Your Role

• 12-16 years of experience in IT consulting, solution architecture, and ServiceNow implementation.
• Deep expertise in ServiceNow in one of the modules - ITSM, HRSD, SPM, and SAM.
• Proven track record in ServiceNow solution design, technical leadership, and bestpractice implementation.
• Strong understanding of CSDM 4.0, CMDB, ITIL frameworks, and IT service management principles.
• Experience with AI-driven automation, Virtual Agents, and Generative AI within ServiceNow is a plus.
• Hands-on experience with ServiceNow scripting, integrations, and workflow automation. Experience with AI-driven automation, Generative AI, and intelligent workflow orchestration in ServiceNow
• ServiceNow Solutioning & Architecture
• Technical Advisory & Client Engagement
• ITSM, HRSD, SPM, SAM Expertise
• AI & Automation in ServiceNow (Agentic AI, NOW Assist, Virtual Agents)
• Governance & Compliance (CSDM 4.0, ITIL, CMDB)
• Team Leadership & Capability Development

What you will love about working here

• We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
• Equip yourself with valuable certifications in the latest technologies such as Generative AI.