Service & Support Engineer (D365 F&SCM), AHD GUJ

Trelleborg Sealing Solutions; Ahmedabad District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Collaborative team environment

Opportunities to grow your role

Job summary

Trelleborg Sealing Solutions in Ahmedabad is looking for a Digital Solutions Service & Support Engineer. This role involves providing end-to-end support for business applications across a mix of Microsoft-based platforms and local systems in a global environment.

The ideal candidate should have a Bachelor’s degree in IT or Computer Science and at least 3 years of experience in application support. The position offers opportunities to work with modern technologies and contribute to continuous improvement in a collaborative team.

Qualifications

• Minimum 3+ years of experience in application and system support within a global and complex IT environment.
• Experience in supporting ERP systems is preferable.
• Understanding of business applications and ERP processes.

Responsibilities

• Support business applications across regions.
• Troubleshoot and resolve application issues end-to-end.
• Investigate incidents and implement solutions.

Skills

Strong troubleshooting and analytical skills

Experience in application and system support

Strong communication skills

Ability to work independently and manage multiple priorities

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

Microsoft Dynamics 365 F&SCM

Microsoft Azure

Job description

Sista ansökningsdag 2026-08-16 Plats: IND - Ahmedabad

Who are we?

Trelleborg Industrial Solutions (TIS) is a global leader in innovative polymer-based solutions for key industries and critical infrastructure. We are one of three Business Areas within the Trelleborg Group, with a total of about 6 200 employees around the world.

About The Job

As a Digital Solutions Service & Support Engineer (D365 F&SCM), you will be responsible for providing end-to-end support across business applications and digital solutions. You will work in a global environment, supporting a mix of Microsoft-based platforms and local business systems. The role requires a hands‑on approach, where you independently investigate, resolve, and follow up on issues to ensure stable operations and business continuity.

You will take ownership of the application landscape within your scope and work closely with business users, developers, and other teams to ensure effective and reliable system support.

You Will Have The Opportunity To

• Support business applications including ERP, CRM, EDI, and local systems across regions
• Troubleshoot and resolve application and system issues end‑to‑end
• Work with Microsoft‑based solutions and Azure services where applicable
• Investigate incidents, perform root cause analysis, and implement solutions
• Maintain documentation, work instructions, and knowledge base articles
• Coordinate with internal teams and escalate when required
• Support master data and ensure data consistency across systems
• Contribute to training and support end‑users in system usage
• Support transitions from local solutions to global or centralized services
• Drive continuous improvement of support processes and system stability

About The Ideal Candidate

You are a hands‑on problem solver who takes ownership and works independently to resolve issues across a complex system landscape. You are comfortable working in a global environment with different stakeholders and time zones, and you have a strong drive to ensure stable operations and high service quality.

Minimum Requirements

• Minimum 3+ years of experience in application and system support within a global and complex IT environment
• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience
• Experience in application or system support in a complex IT environment
• Strong troubleshooting and analytical skills
• Understanding of business applications, ERP processes, and system integrations
• Ability to work independently and manage multiple priorities
• Strong communication skills and ability to work with both technical and business users
• Experience working in a global or cross‑functional environment

Nice To Have

• Experience supporting ERP systems, preferably Dynamics 365 F&SCM
• Exposure to other ERP platforms such as AX2012/AX2009, Infor M3, or SAP (S/4HANA or ECC) is considered an advantage
• Experience with Microsoft technologies such as Azure or Power Platform
• Experience working in environments with both global platforms and local business systems
• Understanding of how business applications interact across systems

What We Offer

We offer the opportunity to work in a global organization where digital solutions play a key role in supporting business operations. You will be part of a collaborative team environment, working with modern technologies and a diverse system landscape, with opportunities to grow your role over time.