Service Operations - Production Support Engineer

Deutsche Bank; Pune District; On-site; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Best in class leave policy

Gender neutral parental leaves

Childcare reimbursement

Sponsorship for certifications

Employee Assistance Program

Hospitalization Insurance for you and/

Accident and Term life Insurance

Health screening

Job summary

Deutsche Bank is seeking a Production Support Engineer to join Corporate Bank Production. You will manage incident resolution, automate monitoring, and work with global teams to ensure high availability of production systems across payment and core banking platforms.

The role requires hands-on expertise in ITIL, SRE practices, UNIX/Linux, Java J2EE, Python, and cloud technologies (GCP preferred). You will drive automation and continuous improvement while maintaining strict change and risk

Qualifications

• Proven experience in controlled production environments with strong ITIL practices in large Corporate environments or Financial Services Technology.
• Global Transaction Banking experience is a plus.
• Experience with UNIX/Linux, Java J2EE, Python and scripting (PowerShell).
• Strong knowledge of databases and SQL; cloud experience (GCP preferred).
• Solid Site Reliability Engineering foundations and ability to define SLI/SLOs.

Responsibilities

• Resolve technical & functional incidents in production promptly with data-driven decisions.
• Lead root cause analysis and post-mortems, minimise downtime and financial impact.
• Improve application health monitoring and implement automation to reduce manual interventions.
• Provide timely updates to stakeholders during incidents and follow-ups.
• Collaborate with development teams to design fault-tolerant, scalable solutions.
• Enforce change, incident, and problem management policies and risk frameworks.
• Promote engineering excellence and knowledge sharing across teams.
• Act as a Production Engineering role model and improve SRE capabilities.

Skills

ITIL practices

Site Reliability Engineering

Cloud experience

Unix/Linux

Java/J2EE

Python

PowerShell

SQL/Databases

OpenShift/Kubernetes

CI/CD

Monitoring tools

RPA/AI awareness

Education

Bachelor's degree in Computer Science or IT

Tools

Geneos

Splunk

Grafana

New Relic

Control-M

OpenShift/Kubernetes

Job description

Role Description

At the heart of Deutsche Bank's client franchise, is the Corporate Bank (CB), a market leader in Cash Management, Trade Finance & Lending, Securities Services and Trust & Agency services. Focusing on the Treasurers and Finance Departments of Corporate and Commercial clients and Financial Institutions across the Globe, our Universal Expertise and Global Network allow us to offer truly integrated and effective solutions.

You will be operating within Corporate Bank Production as a Production Support Engineer in the Client Access & Services subdivision. Client Access & Services serves the critical client facing applications categorized under Payment Initiation, Account Services and Client Centric Technology.

Our objective at Corporate Bank Production is to consistently strive to make production better, which ensures promising End to End experience for our Corporate Clients running their daily Cash Management Business through various access channels. We also implement, encourage, and invest in building Engineering culture in our daily activities to achieve the wider objectives. Our strategy leads to attaining reduced number of issues, provide faster resolution on issues, and safeguard any changes being made on our production environment, across all domains at Corporate Bank.

You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and have specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).

What we'll offer you

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Be technically hands-on with the resolution of technical & functional incidents; user request tickets; troubleshooting of application, infrastructure and functional issues in the production environment.
• Responding rapidly to production incidents with data driven decision making, minimising downtime and financial impact. Lead root cause analysis and conduct blameless post-mortems
• Enhancing application health monitoring and implement automation to reduce manual intervention and improve system resilience
• Providing clear, timely updates to business stakeholders and senior technologists during incidents and follow-ups
• Partnering with development teams to design and deploy fault-tolerant, scalable solutions aligned with business goals
• Enforcing and adhering to change, incident, and problem management policies, as well as bank specific non-financial risk frameworks
• Promote a culture of engineering excellence, continuous improvement, knowledge management.
• Act as a Production Engineering role model to enhance SRE capabilities of the Production Support teams to with engineering culture.
• Participate in all BCP and component failure tests (resiliency events).

Your skills and experience

• Proven experience in controlled production environments with strong understanding of ITIL practices in large Corporate environments or Financial Services Technology in a client-facing function.
• Global Transaction Banking Experience is a plus.
• Working experience on UNIX/Linux, Java J2EE, Python, PowerShell scripts and debugging techniques (in UNIX, Database, Middleware, Cloud, MQ etc.).
• Strong knowledge of databases (Oracle/MSSQL etc.), including working experience of writing SQL scripts and queries
• Must have cloud experience (GCP Preferred)
• Strong in Site Reliability Engineering Practices and preferred to have built SLI/SLO's in the past.
• Experience in application performance monitoring tools - Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M).
• Knowledge of microservices, APIs, CI/CD pipelines, and container platforms (OpenShift/Kubernetes).
• Knowledge of Agentic AI, RPA (Robotic Process Automation) would be preferred.
• Bachelor's degree from an accredited college or university with a concentration in Computer Science or IT-related discipline
• Excellen