Production Engineer Support, AVP

Deutsche Bank; Pune District; On-site; INR 2,500,000 - 4,000,000; Full time

Benefits offered by this job

Best in class leave policy

Gender neutral parental leaves

Childcare assistance

Sponsorship for certifications

Employee Assistance Program

Hospitalisation Insurance for depend‑/

Life Insurance

Health screening for dependents

Complementary Health screening

Job summary

Deutsche Bank in Pune, India is seeking a Production Engineer Support at AVP level to join Corporate Bank Production. You will operate within Client Access & Services, supporting payments and account services, and focus on production stability, incident resolution and continuous improvement of processes and tooling.

This role requires proactive problem solving, strong collaboration with global development, infrastructure and production teams, and the ability to drive automation, monitoring

Responsibilities

• Lead proactive continual improvement into the production environment through automation, monitoring and platform hygiene.
• Ensure all business queries are handled on priority within SLA to maintain application stability.
• Support incident and problem resolution, applying robust problem-solving techniques.
• Partner with global stakeholders from development, infrastructure and production to optimize processes and platforms.
• Develop a Continuous Service Improvement approach to reduce risk and improve system availability.
• Analyze the production platform to identify and remediate performance and resiliency issues.
• Deliver day-to-day engineering support, reducing technical debt across production with cross-team collaboration.
• Embed an engineering culture and ensure SDLC-aligned production standards and controls.

Job description

Job Description:

Job Title: Production Engineer Support, AVP

Location: Pune, India

Corporate Title: AVP

Role Description

At the heart of Deutsche Bank's client franchise, is the Corporate Bank (CB), a market leader in Cash Management, Trade Finance & Lending, Securities Services and Trust & Agency services. Focusing on the Treasurers and Finance Departments of Corporate and Commercial clients and Financial Institutions across the Globe, our Universal Expertise and Global Network allow us to offer truly integrated and effective solutions.

You will be operating within Corporate Bank Production as a Production Support Engineer in the Client Access & Services subdivision. Client Access & Services serves the critical client facing applications categorized under Payment Initiation, Account Services and Client Centric Technology.

Our objective at Corporate Bank Production is to consistently strive to make production better, which ensures promising End to End experience for our Corporate Clients running their daily Cash Management Business through various access channels. We also implement, encourage, and invest in building Engineering culture in our daily activities to achieve the wider objectives. Our strategy leads to attaining reduced number of issues, provide faster resolution on issues, and safeguard any changes being made on our production environment, across all domains at Corporate Bank.

You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and have specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs)

What we'll offer you

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene.
• Ensure all the business queries are handled on priority within agreed SLA to ensure application stability.
• Support the resolution of incidents and problems. Assist with the resolution of complex incidents. Ensure that the right problem-solving techniques and processes are applied.
• Partner with, and influence, stakeholders globally from development, infrastructure and production on risk identification, remediation solutions, and managing change conflicts to build momentum in optimizing the processes, platforms across Production.
• Develop a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them.
• Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
• Responsible for day-to-day engineering support delivery task, using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams.
• Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture.
• Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls.
• Responsible for maintaining all support documents.
• Participate in all BCP and component failure tests based on the support documents.
• Understand flow of data through the application infrastructure.
• Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction of a support documents.
• Drive knowledge management across the supported applications and ensure full compliance.
• Works with team members to identify areas of focus, where training may improve team performance, a