Service & Operations Manager

PeopleStrong Pte Ltd; Chennai District; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Equitas Small Finance Bank in Tamil Nadu's Parrys branch seeks a Service & Operations Manager to oversee branch operations, customer service, regulatory compliance and end-to-end processes in Branch Banking.

The role focuses on CASA targets, NTB accounts, mapped book management, KYC and RMU processes, with emphasis on improving TAT and customer education on digital channels.

Qualifications

• Experience in bank branch operations and regulatory compliance.

Responsibilities

• Oversee branch operations and ensure timely processing of customer requests and transactions.
• Monitor service levels, TAT for CASA and SB transactions, and complaint resolution.
• Ensure KYC, RMU, and regulatory standards are adhered to during all activities.
• Lead branch audit readiness and maintain RBI compliance; manage customer education on digital channels.

Job description

Posted On 29 Sep 2026

End Date 29 Oct 2026

Required Experience NA

Basic Section

No. Of Openings 1

External Title Service & Operations Manager

Employment Type Permanent

Employment Category Office

Closing Date 29 Oct 2026

Organisational

Entity Equitas Small Finance Bank

Business Unit Liabilities

Division/Function (SBU) Branch Banking

Department Branch Banking

Sub-Department Branch Banking

Generic Role Service & Operations Manager

External Title (Job Role) Service & Operations Manager

Division Branch Banking

Zone South 1

State Tamil Nadu

Branch Code 1092

Branch Name Parrys

Skills

Skill

Working Language

Job Description

Role Parameters Parameter Weight % A+/A B C/D E

Service Operations Manager (MSS) MoM CASA NTB (Nos) 5% 6 5 5 4

Service Operations Manager (MSS) MoM Incremental CASA AMB Value (Through NTB Accounts) (Rs Lacs) 10% 7 6 4 2

Service Operations Manager (MSS) LI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income) 5% 2.5 2 1.8 1.5

Service Operations Manager (MSS) 3% MoM TRV Growth of Mapped Book (Subject to min MoM TRV growth as per Target in Rs Lacs) (A+/A: 6, B:5, C/D:4, E:2) 7.5% 6 5 4 2

Service Operations Manager (MSS) Inc HH PH on Mapped Book 7.5% 12 10 8 5

Service Operations Manager (MSS) Mapped Book Coverage (Customer meetings for Mapped Book) 5% NA NA NA NA

Service Operations Manager (MSS) Branch Audit & Regulatory Compliance (Low IAD Rating, NIL adverse comment / observation during branch RBI / regulatory visits) 15% NA NA NA NA

Service Operations Manager (MSS) Branch Customer Service (FTR, TAT on CASA & SR) 10% NA NA NA NA

Service Operations Manager (MSS) Branch Customer Service (Customer education on Digital channels, Handling customer queries and Customer compliants) 15% NA NA NA NA

Service Operations Manager (MSS) Branch Operations & Compliance (Re KYC & Inoperative accounts activation) 10% NA NA NA NA

Service Operations Manager (MSS) Branch Operations & Process Compliance(RMU, CRL, Pending leads) 10% NA NA NA NA

1 Self Sourced GL disb per month (min 1 lac Ticket size) - Booster of 10% NA