Service Officer-BRANCH BANKING-Service

Kotak Mahindra Bank; Vijayawada; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A leading banking institution is seeking a Service Officer in Hyderabad. The role involves managing cash transactions and providing high-quality customer service. The ideal candidate will have a graduate degree, 1-2 years of front-office banking experience, and be bilingual in English and the local language. Computer proficiency is required.

Qualifications

• 1-2 years of experience, preferably in front-office banking.
• Well-groomed and presentable.
• Desire to understand financial terminology.

Responsibilities

• Manage cash and non-cash transactions.
• Address customer inquiries related to cash and deposits.
• Ensure speed and accuracy of transactions.
• Identify business opportunities.
• Provide excellent customer service.

Skills

Customer service skills

Cash handling

Bilingual proficiency in English and local language

Education

Graduate or Post Graduate

Tools

Computer proficiency

Job description

Service Officer

Department: Retail Liabilities - Branch Banking

Location: Hyderabad

Reporting Relationships: Service Manager / Branch Manager / Branch Operations Manager / Authoriser / Lobby Manager

Grade: M1

Job Role

• Cash management of cash and non-cash transactional activities.
• Address customer needs pertaining to cash, DDs, cheque deposits, general information.
• Maintain speed and accuracy of transactional processes.
• Identify and exploit other business opportunities.
• Provide a high-quality customer experience to encourage loyalty and positive word-of-mouth.

Job Requirements

• Graduate or Post Graduate with 1-2 years of experience, preferably in the front-office of banks.
• Well-groomed and presentable.
• Bilingual proficiency: English and local language.
• Desire to understand financial terminology and be comfortable handling cash.
• Computer proficiency required.