Service Now Developer - Systems Integration Senior Specialist

NTT DATA, Inc.; Bengaluru Urban; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

NTT DATA is seeking a ServiceNow Developer to lead CMDB, Discovery, and Service Mapping design and development in Bangalore. You will build robust patterns for CI relationships, automate using REST/SOAP APIs, and optimize data ingestion and platform performance.

The ideal candidate brings extensive ServiceNow experience, platform engineering discipline, and proven ability to work in large, governed environments.

Qualifications

• Experience designing and developing ServiceNow integrations.
• Strong scripting with JavaScript in ServiceNow platforms.
• Proven ability to troubleshoot complex platform issues.

Responsibilities

• Lead design, development, and optimization of CMDB, Discovery, and Service Mapping.
• Develop custom scripts and automations using ServiceNow tools and APIs.
• Improve data quality, service visibility, and operational resilience.

Skills

JavaScript

Troubleshooting

Integration design

CI/CD pipelines

Education

Bachelor's degree in CS/Engineering

Tools

ServiceNow

REST APIs

Script Includes

Job description

Req ID: 390294

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Service Now Developer - Systems Integration Senior Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Description

Role Overview

We are seeking a highly experienced ServiceNow Developer/Engineer to lead parts of the design, development, and optimization of CMDB, Discovery, and Service Mapping capabilities. This role is critical to advancing data quality, service visibility, and operational resilience, supporting enterprise initiatives such as cyber defense, asset management, and rapid incident remediation. The ideal candidate will bring deep technical expertise, strong platform engineering discipline, and a proven ability to operate in large-scale, highly governed ServiceNow environments.

• JavaScript development and scripting proficiency
• ServiceNow development fundamentals and platform architecture
• Ability to independently troubleshoot and solve technical problems
• Practical application of CMDB, Discovery, and related ServiceNow concepts
• Real-world development experience

Key Responsibilities

Platform Engineering & Development

• Design and develop scalable solutions across CMDB (aligned to CSDM), ServiceNow Discovery, Service Mapping (top-down and tag-based)
• Build and maintain robust patterns for service modeling, CI relationships, and dependency mapping
• Develop custom scripts, integrations, and automation using Business Rules, Script Includes, Flow Designer, REST/SOAP APIs
• Optimize platform performance and data ingestion pipelines (Discovery, integrations, cloud sources)

CMDB & Data Governance

• Drive CMDB health and maturity: Completeness, correctness, compliance, and reconciliation
• Implement and enforce Identification & Reconciliation Engine (IRE) rules
• Data certification and lifecycle management
• Partner with stakeholders to ensure strong data ownership and stewardship models

Discovery & Service Mapping Engineering

• Engineer and optimize horizontal Discovery (on-prem, cloud, hybrid)
• Service Mapping patterns, probes, sensors, and credentials
• Troubleshoot complex discovery and mapping issues (e.g., misidentification, duplicate CIs, pattern failures)
• Build reusable patterns for common application stacks, cloud-native and containerized services
• Integrate with external tools (e.g., Datadog, AWS, Azure, SCCM, JAMF)

Integration & Automation

• Design integrations to enrich CMDB and service context: cloud platforms (AWS, Azure), monitoring/observability tools, asset and software systems
• Automate CI lifecycle updates and service dependency mapping

Operational Excellence

• Ensure solutions meet audit, risk, and compliance requirements
• Support incident, problem, and vulnerability management use cases through accurate CMDB/service mapping
• Contribute to platform standards, reusable components, and engineering best practices

Core - Must Have

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)

Specialist (Highly Desired / Priority)

• Certified Implementation Specialist – Discovery (CIS-Discovery)
• Certified Implementation Specialist – Service Mapping (CIS-Service Mapping)
• Certified Implementation Specialist – Data Foundations (CIS-DF)

Additional (Nice to Have)

• CIS – IT Service Management (CIS-ITSM)
• Certified Technical Architect (CTA) aspirational / elite
• Cloud certifications (AWS/Azure) to support Discovery & mapping use cases

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

Accessibility & Accommodation

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Equal Opportunity

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.