Service Manager

Keka Technologies Private Limited; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

EV EMI coverage

Courses and mentoring

Flexible schedules

Wellness programs

Referral rewards

Job summary

Bolt. Earth in Bengaluru is looking for a Service Engineer to lead troubleshooting and manage service escalations for EV charging infrastructure. You will mentor field technicians and work on problem-solving while ensuring service excellence.

Ideal candidates have 3–6 years of experience in technical support or field service engineering, a diploma or degree in related fields, and a strong grasp of electrical systems.

Perks include coverage of your EV EMIs, flexible work options, and comprehensive wellness support.

Qualifications

• 3–6 years of experience in technical support or field service engineering.
• Experience in handling customer escalations.
• Comfortable with field visits.

Responsibilities

• Diagnose and resolve complex technical issues related to EV chargers.
• Provide technical guidance and support to field technicians.
• Conduct root cause analysis and recommend corrective actions.

Skills

Electrical systems knowledge

Fault diagnosis

Communication skills

Problem-solving skills

Mentoring

Education

Diploma / Bachelor's in Electrical, Electronics, Instrumentation

Job description

Bolt. Earth is India's largest vertically integrated P2P electric vehicle (EV) charging network, with more than 100,000 chargers deployed across 1,900+ cities, serving a wide base of EV users. Founded in 2017, the company evolved from building connected IoT solutions to creating a vertically integrated EV ecosystem that combines hardware, software, manufacturing, deployment, and services under one roof.

It's an open network that supports 2, 3, and 4 wheelers with both standard and fast-charging options, powered by the Bolt. Earth mobile app that enables a seamless scan, pay, charge experience and allows charger owners to generate passive income. Backed by collaborations with leading OEMs and ecosystem partners and supported by its proprietary Charger Management System (CMS). Bolt. Earth is positioned at the forefront of building smarter, sustainable, and connected mobility solutions in India and beyond.

About the Role

We are looking for a Service Engineer to lead advanced troubleshooting, manage critical service escalations, and provide technical support for our EV charging infrastructure across Bengaluru. This role will also play a key part in mentoring field technicians and driving service excellence through effective problem-solving and knowledge sharing.

Key Responsibilities

• Diagnose and resolve complex technical issues related to EV chargers, electrical systems, connectivity, and software integrations.
• Handle critical customer escalations and ensure timely resolution of service-related concerns.
• Provide technical guidance and support to field technicians during installations, maintenance, and troubleshooting activities.
• Conduct root cause analysis (RCA) and recommend corrective and preventive actions.
• Support charger commissioning, performance validation, and operational readiness checks.
• Coordinate with product, engineering, operations, and customer support teams to resolve recurring issues.
• Train and mentor field technicians on troubleshooting methodologies, service standards, and best practices.
• Maintain detailed service reports, technical documentation, and escalation records.
• Monitor service KPIs and contribute to continuous process improvements.

Requirements

• Diploma / bachelor's degree in electrical, Electronics, Instrumentation, or a related engineering discipline.
• 3–6 years of experience in technical support, field service engineering, electrical maintenance, telecom, EV infrastructure, or related industries.
• Strong knowledge of electrical systems, fault diagnosis, and troubleshooting.
• Experience handling customer escalations and coordinating with cross-functional teams.
• Ability to mentor and guide field technicians.
• Strong analytical, communication, and problem-solving skills.
• Comfortable with field visits and travel as required.

Preferred Qualifications

• Experience with EV charging infrastructure, power electronics, IoT devices, or connected systems.
• Familiarity with charger commissioning, remote diagnostics, and service management tools.
• Prior experience in managing technical escalations and service operations.

Perks that are Perky

• Get Your EV Groove On: We’ll cover your EV EMIs. Yes, really.
• Grow Like Crazy: Courses, mentoring, and all the feedback you can handle.
• Flex It Out: Work how you work best – WFO or hybrid.
• Top-Tier Wellness: Flexible schedules, insurance, comprehensive wellness programs, and mental health support.
• Referral rewards: Share the Bolt.Earth love and earn 50% of monthly CTC of the candidate.