SERVICE LEVEL MANAGER L2(CONTRACT)

Wipro Technologies; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Wipro Limited in Pune, Maharashtra, is seeking a Service Level Manager L2 (Contract) to lead hands-on ServiceNow engineering, manage ITIL-aligned processes, and drive seamless integrations with REST/SOAP APIs.

The role focuses on supporting ongoing ServiceNow deployments, configurations, and release readiness in a dynamic delivery environment.

Qualifications

• Hands-on ServiceNow engineering experience including configuration and scripting.
• Experience supporting an in-progress ServiceNow implementation and release readiness.
• Knowledge of instance administration, environment management, and upgrades.
• Experience building integrations using REST/SOAP APIs and IntegrationHub.

Responsibilities

• Deliver and support ServiceNow platform configurations, workflows, and utilities.
• Coordinate release activities, defect triage, and deployment readiness.
• Collaborate with architects, developers, testers, and security teams across projects.
• Produce clear technical documentation and runbooks for handover.

Skills

ServiceNow engineering

ITIL knowledge

SLA management

Cross-functional collaboration

Troubleshooting

API integration

Tools

ServiceNow

Flow Designer

IntegrationHub

REST APIs

SOAP APIs

MID Server

Update Sets

Job description

Job Title: SERVICE LEVEL MANAGER L2(CONTRACT)

City: Pune

State/Province: Maharashtra

Posting Start Date: 9/9/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

• Hands-on ServiceNow engineering experience, including configuration, scripting, workflows, Flow Designer, business rules, client scripts, UI policies, scheduled jobs and platform utilities.
• Experience supporting an in-progress ServiceNow implementation, including inherited configuration, active development, backlog delivery, defect remediation and release preparation.
• Knowledge of ServiceNow instance administration, environment management, application deployment, update sets, application repository, cloning, upgrades and release controls.
• Experience building and supporting integrations using REST/SOAP APIs, IntegrationHub, import sets, transform maps, MID Server, connectors, web services and enterprise integration patterns.
• Experience integrating ServiceNow with external managed security operations providers, SOC platforms, ticketing interfaces, case management systems, event sources, alert feeds, vulnerability data sources or security service portals.
• Understanding of provider integration patterns, including event ingestion, case or ticket synchronisation, status updates, enrichment, handoff, remediation tracking, evidence exchange, SLA visibility and workflow closure.
• Understanding of cloud and hybrid infrastructure concepts, including networking, identity, monitoring, security, access control, data movement and operational support processes.
• Ability to troubleshoot configuration, integration, data, access, workflow, external provider interface, performance and environment issues in a structured and pragmatic way.
• Experience supporting technical testing, defect triage, remediation, deployment readiness, release activities and transition to support.
• Good understanding of ITIL, ITSM processes, security operations handoff processes, service management tooling and operational support models.
• Strong collaboration skills with architects, developers, testers, cloud engineers, integration teams, security stakeholders, external providers, operations and business stakeholders.
• Ability to produce clear technical documentation, runbooks, configuration notes, deployment records, integration documentation, external provider specifications and handover materials.

• Hands-on ServiceNow engineering experience, including configuration, scripting, workflows, Flow Designer, business rules, client scripts, UI policies, scheduled jobs and platform utilities.
• Experience supporting an in-progress ServiceNow implementation, including inherited configuration, active development, backlog delivery, defect remediation and release preparation.
• Knowledge of ServiceNow instance administration, environment management, application deployment, update sets, application repository, cloning, upgrades and release controls.
• Experience building and supporting integrations using REST/SOAP APIs, IntegrationHub, import sets, transform maps, MID Server, connectors, web services and enterprise integration patterns.
• Experience integrating ServiceNow with external managed security operations providers, SOC platforms, ticketing interfaces, case management systems, event sources, alert feeds, vulnerability data sources or security service portals.
• Understanding of provider integration patterns, including event ingestion, case or ticket synchronisation, status updates, enrichment, handoff, remediation tracking, evidence exchange, SLA visibility and workflow closure.
• Understanding of cloud and hybrid infrastructure concepts, including networking, identity, monitoring, security, access control, data movement and operational support processes.
• Ability to troubleshoot configuration, integration, data, access, workflow, external provider interface, performance and environment issues in a structured and pragmatic way.
• Experience supporting technical testing, defect triage, remediation, deployment readiness, release activities and transition to support.
• Good understanding of ITIL, ITSM processes, security operations handoff processes, service management tooling and operational support models.
• Strong collaboration skills with architects, developers, testers, cloud engineers, integration teams, security stakeholders, external providers, operations and business stakeholders.
• Ability to produce clear technical documentation, runbooks, configuration notes, deployment records, integration documentation, external provider specifications and handover materials.

Mandatory Skills: ServiceNow - SaaS.Experience: 5-8 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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